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Work Background
JetBlueTraining Records Specialist
May. 2023• Facilitate the assignment of training modules to crew members, ensuring alignment with organizational goals and regulatory requirements.
• Maintain records and systems to track crew members' training progress, ensuring adherence to company policies, industry regulations, and safety standards.
• Implement new strategies to keep crew members' qualifications up-to-date.
• Generate and maintain accurate training records and reports.
• Identify areas for process optimization and enhancement within the training records management system.
• Liaise with cross-functional teams and stakeholders to revamp qualification training pathways
JetBlueTalent Acquisition Coordinator
Jul. 2022 - May. 2023-Provide an excellent new hire experience from interview through onboarding
-Verify I-9 documentation compliance for all new and rehires
-Maintain and improve onboarding processes through applicant tracking systems to promote efficiency and accuracy
-Coordinate certification trainings to ensure interviewers are equipped to conduct interviews at the highest quality
The Walt Disney CompanyCoordinator
Aug. 2021 - Aug. 2024-Oversaw the daily operation of the Disney Skyliner system, ensuring compliance with safety and operational guidelines.
-Assisted in training new cast members on standard operating procedures, safety protocols, and emergency response.
-Monitored gondola system performance and communicated with maintenance teams as needed.
-Provided leadership and support to Skyliner cast members, including coaching and problem-solving.
-Ensured efficient guest flow, managed queue lines, and assisted guests with accessibility needs.
-Responded to operational challenges such as weather impacts, system delays, or guest concerns.
-Conducted audits and safety checks to maintain compliance with company and regulatory standards.
-Collaborated with other transportation teams and leadership to optimize efficiency and guest experience.
State FarmInsurance Agent
Jul. 2020 - Jul. 2022-Managed and serviced existing customer accounts, ensuring policies remained up to date and aligned with client needs.
-Assisted policyholders with coverage questions, billing inquiries, and claims support, providing clear and professional guidance.
-Processed policy changes, endorsements, and renewals while maintaining compliance with state-specific insurance regulations.
-Collaborated with sales and claims departments to address policy adjustments and ensure seamless service for customers.
-Educated clients on policy details, available discounts, and coverage options to enhance their understanding and satisfaction.
-Maintained detailed records of customer interactions and policy updates to ensure accuracy and compliance.
-Navigated multiple systems efficiently to access policy information and process requests in a timely manner.
-Worked in a high-volume environment, handling customer concerns with problem-solving skills.
Six FlagsHuman Resources Assistant
Jul. 2020 - Jul. 2021Austell, Georgia, United States-Supported the hiring process of new Team Members through the full life cycle at Six Flags Over Georgia
-Verified I-9 Compliance through EVerify
-Offboarded all employees at the end of the season, prepared rehire packets for each employee to seamlessly return to work in the new season
-Maintained 3 years worth of records of all applicants and hired employees
-Scheduled onboarding appointments, drug screens, and new hire training
Interactive College of TechnologyAcademic Advisor
Aug. 2019 - Feb. 2020Chamblee, GA-Interviewed incoming students to assess language proficiency
-Placed students in appropriate level courses based on language need
-Scheduled bi-monthly check-ins for over 100 students to document progress and goals
-Coordinated New Student Orientation for hundreds of incoming students each quarter
Interactive College of TechnologyESL Instructor
Jan. 2019 - Jan. 2020Chamblee, Georgia
Ruffalo Noel LevitzData Analytics Intern
Aug. 2018 - Dec. 2018Atlanta, Georgia, United States-Screened donation calls for quality assurance
-Recorded data pertaining to successful and unsuccessful donation requests
-Compiled data into a research paper for graduation capstone
-Updated call script based on new best practices
The Walt Disney CompanyIntern
Aug. 2016 - Aug. 2017Orlando, FloridaSummer Alumni DCP Internship 2017
Work location: Fantasyland Attractions at Magic Kingdom Disney College Program Internship Fall 2016
Work location: Outdoor Foods at Disney’s Hollywood Studios
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