State FarmInsurance Agent
Jul. 2020 - Jul. 2022-Managed and serviced existing customer accounts, ensuring policies remained up to date and aligned with client needs.
-Assisted policyholders with coverage questions, billing inquiries, and claims support, providing clear and professional guidance.
-Processed policy changes, endorsements, and renewals while maintaining compliance with state-specific insurance regulations.
-Collaborated with sales and claims departments to address policy adjustments and ensure seamless service for customers.
-Educated clients on policy details, available discounts, and coverage options to enhance their understanding and satisfaction.
-Maintained detailed records of customer interactions and policy updates to ensure accuracy and compliance.
-Navigated multiple systems efficiently to access policy information and process requests in a timely manner.
-Worked in a high-volume environment, handling customer concerns with problem-solving skills.