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Work Background
Third Sector DesignProjects Manager
Jun. 2019 - Mar. 2025A mix between a functional consultant, project manager and implementer, my role is managing digital projects, working closely with the client and our development team in order to ensure we are delivering an outstanding client experience. I am the key client contact for my 'accounts' with overall ownership of the timeline, budget and client relationship, with a focus on translating (sometimes complex!) client needs into actionable tasks for the team. Often this includes the full project lifecycle (discovery, specification, design, configuration and development, data/content migration, testing and training), ensuring resources are in place and deliverables completed on time, on budget and to an excellent standard. Key responsibilities: - Manage day-to-day communication with clients for both active projects and 'maintenance mode' ones
- Manage project timelines and project performance against budget
- Work closely with clients to understand and document their business requirements, challenges, and goals
- Design and document CRM and WordPress solutions that meet client needs, leveraging best practices and standards
- Lead the implementation of CRM (CiviCRM) solutions, including custom specifications, configuration and data migration
- Lead the development of websites (WordPress) including design, build, training, content migration
Active DevonBusiness Information Coordinator
Jun. 2017 - May. 2019Exeter, England, United Kingdom
Webformed LtdOperations (Projects) Manager
Sep. 2013 - Jan. 2017Newton Abbot, England, United KingdomGaining and maintaining ISO27001 Accreditation including setting up solid internal management review and quality assurance processes, defining and setting up all necessary reporting, policy research and writing, project co-ordination, liaising with external bodies, audit planning, etc.
Taking complete ownership of project delivery, driving and promoting communication between all relevant stakeholders, co- ordinating resources and supporting wherever necessary to ensure delivery is on-time, on-budget and to the exact specification.
Working with internal stakeholders and departments including Projects, IT, and Operations to thoroughly scope these projects to gain accurate estimates and timelines to present back to the client.
Drawing up project documentation including scoping documents, estimates, timelines, test plans and client sign-off and running project and operational meetings.
Keeping clients fully involved and informed throughout the project delivery phase – ensuring correct expectations are consistently set with openness and transparency at all times.
Leading the development team and wider support team in project related areas as well as mentoring across general organisational management function; coordinating and monitoring the work of various departments involved in the implementation, development, setup and training of new clients. Provide technical support where necessary.
Developing and improving processes and policies in support of business objectives & goals. Formulate and implement policies and procedures to maximize output.
People IncorporatedData/MIS Manager
Oct. 2010 - Aug. 2013HybridManaging all data and management information systems, providing accurate and timely information as required for management and external returns; writing and maintaining reports to meet changing needs and advising on MIS issues and the implications of funding and all funding changes.
In addition my role included acting as a Talent Coach/Assessor following the acquisition of the company, delivering qualifications to a caseload of learners within their workplace to occupational standards in Providing Financial Services, Business Administration, Customer Service and Team Leading.
SHARED LIVES SOUTH WESTExecutive Assistant to Chief Executive Officer
Jun. 2008 - Oct. 2010Newton Abbot, England, United KingdomSupporting the Chief Executive with diary management, preparation of presentations, collation and preparation of reports
Preparing regular reports, including quarterly reports for commissioners and the Board of Trustees
Bank of AmericaProject Analyst
Jun. 2007 - Aug. 2008London Area, United KingdomExecutive Assistant to two Middle Office directors including travel and meeting support
Driving monthly Capacity Model as well as Key Performance Indicators, including monthly production and deep-dive analysis; completing status reports across multiple projects
Assisting with all aspects of Information Security including Business Continuity and Access Control
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