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Network Power<100 people
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Work Background
Arabian Group for Trading & DistributionSenior Insurance Accountant
Nov. 20256th of October• Review and record insurance policies, premiums, claims, and reimbursements with full accuracy.
• Perform monthly reconciliations for insurance accounts, provisions, and outstanding claims.
• Coordinate with insurance companies to follow up on claims, renewals, endorsements, and settlements.
• Analyze policy coverage, risks, and financial impact on the company’s operations.
• Prepare periodic reports on insurance costs, claim status, and risk exposure for management review.
• Support audits by providing required insurance-related documentation and reconciliations.
• Ensure compliance with company policies, accounting standards, and insurance regulations.
Arabian Group for Trading & DistributionSenior Bank Accountant and Executive Assistant to Vice President
Feb. 2025 - Nov. 20256th of OctoberExecutive & Administrative Leadership: • Manage the VP’s agenda, priorities, and high-level communications with CEOs, GMs, Finance Managers, HR, Logistics, and all group subsidiaries.
• Prepare executive reports, performance summaries, and decision memos to support strategic and operational alignment.
• Represent the VP in internal follow-ups, cross-department coordination, and confidential discussions. Financial & Operational Support: • Support the Finance Department with analysis related to treasury, bank accounts, asset movement, AP/AR follow-ups, incentives, payroll coordination, and month-end closing activities.
• Review financial submissions from subsidiaries to ensure accuracy, consistency, and timely reporting.
Project & Cross-Company Coordination
• Follow up on group-wide initiatives such as dealer development, incentive programs, stock reports, bank facilities, and internal audit actions.
• Ensure accurate communication flow between central finance and automotive companies regarding policies, cost adjustments, and compliance.
• Track progress and deadlines for strategic projects and submit updates to the VP. Communication, Documentation & Governance: • Draft formal letters, internal memos, SOPs, and policy summaries for finance and administrative decisions.
• Maintain organized digital records, approvals, and confidential documents for group senior management.
• Support governance practices through structured reporting, professional documentation, and process alignment. Achievements & Impact:
• Strengthened communication flow between the Vice Chairman’s office and subsidiaries, improving reporting accuracy and timelines.
• Contributed to smoother month-end closing cycles through proactive follow-ups and financial coordination.
• Enhanced executive decision-making by preparing structured dashboards, summaries, and analytical reports.
Auto EgyptExecutive Assistant to Vice President
Oct. 2024 - Nov. 20256th of OctoberExecutive & Administrative Leadership: • Manage the VP’s agenda, priorities, and high-level communications with CEOs, GMs, Finance Managers, HR, Logistics, and all group subsidiaries.
• Prepare executive reports, performance summaries, and decision memos to support strategic and operational alignment.
• Represent the VP in internal follow-ups, cross-department coordination, and confidential discussions. Financial & Operational Support: • Support the Finance Department with analysis related to treasury, bank accounts, asset movement, AP/AR follow-ups, incentives, payroll coordination, and month-end closing activities.
• Review financial submissions from subsidiaries to ensure accuracy, consistency, and timely reporting.
Project & Cross-Company Coordination
• Follow up on group-wide initiatives such as dealer development, incentive programs, stock reports, bank facilities, and internal audit actions.
• Ensure accurate communication flow between central finance and automotive companies regarding policies, cost adjustments, and compliance.
• Track progress and deadlines for strategic projects and submit updates to the VP. Communication, Documentation & Governance: • Draft formal letters, internal memos, SOPs, and policy summaries for finance and administrative decisions.
• Maintain organized digital records, approvals, and confidential documents for group senior management.
• Support governance practices through structured reporting, professional documentation, and process alignment. Achievements & Impact:
• Strengthened communication flow between the Vice Chairman’s office and subsidiaries, improving reporting accuracy and timelines.
• Contributed to smoother month-end closing cycles through proactive follow-ups and financial coordination.
• Enhanced executive decision-making by preparing structured dashboards, summaries, and analytical reports.
e& global servicesSMB Non Voice Advisor
May. 2024 - Oct. 2024Qesm El Maadi- Customer Satisfaction Improvement: Achieved a 85% increase in customer satisfaction scores through effective and timely support. - Efficiency and Productivity: Reduced average response time by 30%, maintaining a high first-contact resolution rate. - Technical Proficiency: Successfully resolved complex technical issues, showcasing strong problem-solving skills and technical expertise. - Process Improvement: Contributed to the refinement of internal processes, enhancing service quality and efficiency. - Customer Retention: Played a crucial role in retaining customers by delivering exceptional service and addressing issues that could lead to churn. - Upselling and Cross-Selling: Identified opportunities for upselling and cross-selling, contributing to increased company revenue. - Documentation Excellence: Maintained precise and thorough records, providing valuable insights for data analytics and informed decision-making.
e& global servicesTraining Support
Nov. 2023 - Apr. 2024Qesm El Maadi- Supported +10,000 Trainee.
- Made +50,000 call validation to define trainee problems to coach them on it
- Handle Trainee enquiries, answering any questions and queries in person
- Provide support and coaching about updates to trainees.
- Identify training needs.
- Monitors progress of training participants
e& global servicesSMB Customer Service Advisor
Apr. 2023 - May. 2024Qesm El Maadi- Supported +2000 clients.
- Resolve all customer queries and ensure that customers are satisfied with the company's service or products.
- Gained knowledge of various online systems ( CIM - OKM - CBCM - HPSM - …)
- Asking questions to understand customer requirements and close sales and requests.
- Go the “extra mile” to meet customer satisfaction and facilitate future customer experience.
- Look for cross-selling opportunities to increase individual purchase value and overall sales.
Raya CXTelesales Agent
Feb. 2023 - Apr. 2023Qesm El Maadi- Supported +200 clients.
- Contacting potential or existing customers to inform them about a product or service.
- Gained knowledge of various online systems ( CIM – OKM )
- Asking questions to understand customer requirements and close sales.
- Go the “extra mile” to meet sales quota and facilitate future sales.
- Look for cross-selling opportunities to increase individual purchase value and overall sales.
Banque MisrInternship Trainee
Jul. 2022 - Jul. 2022- Attended online courses for an introduction to financial products offered by the bank.
- Attended online courses for soft and communication skills.
- Received the internship certificate after taking the exam.
Khamsat.com | خمساتAcademic Researcher Freelancer
Oct. 2021 - May. 2024• Supported over 20 clients with 30+ academic papers, enhancing both technical and non-technical writing. • Achieved a 4.5 out of 5 rating on the platform, reflecting high client satisfaction. • Developed expertise in online search engines and academic libraries for efficient research. • Proficiently applied APA and MLA referencing styles while proofreading and editing reports.
CIB EgyptInternship Trainee
Aug. 2021 - Aug. 2021- Attended online courses for an introduction to financial inclusion.
- Received the internship certificate after taking the exam.
GUPCOAccounting Intern
Jul. 2019 - Jul. 2019- Joined the finance department as an intern.
- Reviewed the annual medical bills of each employee and checked that it is not exceeding the allowed limit. - Provided reports for the medical bills reviewal activities
Forever Living InternationalSales Coordinator
Aug. 2018 - Aug. 2020- Handled the marketing activities for the company products via writing posts on social media such as Snapchat, Twitter, … etc.
- Handled +50 selling deals for their products.
- Answered the customers inquiries and offered them suitable products based on their needs and preferences.
- Supported our customers to complete their purchase process.
- Handled end-to-end refund process upon customers’ requests.
e& global services
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