SalesforceProduct/Project Manager - Operational Excellence
Dec. 2017 - Nov. 2019Hillsboro, Oregon, United States● Fostered collaboration among diverse teams, breaking down silos and promoting cross-functional synergy across Service Cloud, Sales Cloud, Marketing Cloud, and Mulesoft.
● Led cross-functional initiatives involving engineering, design, and testing, driving the development of innovative, user-friendly solutions.
● Successfully evaluated and implemented Mulesoft as an integration solution, enhancing operational efficiency and system interoperability.
● Collaborated with business stakeholders to assess customer impact, identify business opportunities, and stay ahead of market trends, ensuring a forward-looking product perspective.
● Developed comprehensive User Stories and Tasks, aligning with industry standards and including well-defined definitions of done and acceptance criteria for each story.
● Executed against the product roadmap by working closely with engineering and design teams, ensuring alignment with strategic objectives.
● Acted as Scrum Master, overseeing backlog prioritization, DSU runs, and scrum ceremonies, ensuring agile methodologies were consistently applied.
● Hosted think-tank sessions within IT to identify and automate top manual processes, driving operational efficiency.
● Played a key role in streamlining the onboarding process for acquisitions in collaboration with the M&A team.
● Created impactful data visualizations using Tableau, enhancing data-driven decision-making processes.
● Provided ongoing training and support to users across the organization, ensuring optimal and efficient utilization of tools and systems.
● Partnered with various departments, to build out their roadmaps incorporating ITIL best practices.
● Continued discussions with the Compliance team to explore leveraging the Salesforce platform for addressing SOX deficiencies.