Requests
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Work Background
CerosHead of Product Operations
Aug. 2023Remote
CerosOrganizational Coach
Jan. 2023 - Aug. 2023Remote
CerosAgile Coach
May. 2021 - Apr. 2023
CapTech Ventures, IncAgile Coach
Dec. 2018 - May. 2021Denver, ColoradoCustomized incremental agile transformation strategies for scrum teams and programs for optimal buy in and adoption. Blended practices of Organizational Change Management and Agile to create teams that aren’t just reactive, they have balanced and efficient mechanisms to respond to emergent needs in products and organizations. Created various training workshops for clients surrounding topics such as engaging retrospectives, Kanban kickstarts, and remote scrum team optimization. Guided teams on implementing team structures, role specific training, cadence logistics, unique retrospectives, and efficient epic, feature, and story writing processes, and scaling as needed to optimize communication between dependent teams and products. Launched new product features as a Product Owner and trained Product Owners in key skills of the role including building backlogs with proper user stories, working with scrum teams to organize sprints and sprint goals, defining and tracking epics and features, creating visibility around progress, managing business owners expectations and feedback loops, and organizing releases. Implemented customized agile process solutions and team structures for unique non-development teams like OCM teams, communications teams, vendor management teams, etc. Evaluated, implemented, and administered project management tools such as of ServiceNow, Monday.com, and Jira/Confluence for agile teams and programs. Orchestrated training workshops for new users. Coached Product Owners, Program Managers, and Scrum Masters on their day to day roles and interactions with the teams and planning strategies.
IHS MarkitRelease Train Engineer
Dec. 2017 - Dec. 2018Pioneered the implementation of SAFe practices internally and cross program. Created innovative approaches to integrate programs throughout the company that were involved in our products and code base and provided workshops and training to facilitate the transition. Strategically organized releases and launches for a new product and legacy applications. Organized and facilitated stakeholder communication and feedback aggregation. Partnered with corporate academy on an initiative targeting the development of healthy, autonomous teams. Launched and coached new teams across the company with team structures and practices.
IpreoScrum Master
Sep. 2015 - Dec. 2017Coached 1-3 teams at a time, remote and collocated, establishing best practices in Scrum and Agile. Facilitated all Scrum ceremonies including standups, refinement, planning, retrospectives and demos. Fostered collaborative environments within teams and the agile community enabling efficient and innovative problem solving. Cultivated and radiated relevant metrics and reports to teams to foster relentless improvement. Arbitrated conflicts and used techniques like Powerful Questions to encourage open-minded problem solving. Protected the teams from noise of leadership and raised impediments.
IpreoBusiness Analyst/Product Owner
Mar. 2014 - Sep. 2015Oversaw a product called BD for Salesforce in a waterfall dynamic. Coordinated and executed releases, client installations, and data migrations for new clients. Organized and resolved client support requests and hotfixes. Designed product features, wrote stories, organized backlogs and eventually sprints post agile transformation. Spearheaded a full agile transformation with the BD for Salesforce team improving efficiency and work organization and launched agile transformations within the rest of the teams of that program. Campaigned with leadership and other employees to secure buy in for a full company transformation to Agile and partnered in the creation of an Agile Community of Practice at Ipreo.
Exceptional IT Services, Inc.Inside Sales
Jan. 2012 - Mar. 2014Cary, North CarolinaExceptional IT was named in the “Top 5 IT Networking Companies” list this fall in the Triangle Business Journal. My responsibilities include initiating relationships with potential clients via targeted telephone marketing, setting appointments with Decision Makers and helping them realize unspoken needs, creating sales processes and adapting to optimize results, working with management to create sales strategies, and managing sales data using CRM software.
EHPContractor
Jun. 2009 - Aug. 2009Durham, North Carolina AreaA temporary summer job.
Science journal affiliated with National Institute of Environmental Health Research – NIEHS Help design and construct search engine for journal website
Web design and editing Assistant administration of teacher workshops and directing tour groups Material distribution according to business etiquette Interviewing clients and reporting feedback about workshops
File archiving and organization
Personal errands for superiors
Alamance Community College, Graham, NCStudent Ambassador
Aug. 2008 - May. 2009Graham, North Carolina AreaFund-Raising
Public speeches at meetings and events Professional Networking Event organizing and hosting
Group guides for new students
EHPIntern
Jun. 2008 - Aug. 2008Durham, North Carolina AreaScience journal affiliated with National Institute of Environmental Health Research – NIEHS Help design and construct search engine for journal website
Web design and editing Assistant administration of teacher workshops and directing tour groups Material distribution according to business etiquette Interviewing clients and reporting feedback about workshops
File archiving and organization
Personal errands for superiors
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