Wells FargoCustomer Service Representative
May. 2005 - Jun. 2006Encinitas, California, United StatesIntegrally contributed to the administration of consumer loans. Answered potential borrowers’ broad base of questions regarding loan processing, loan documentation, loan servicing appraisals
Helped administrate and track different phases loan transactions. Developed general knowledge of the banking industry and financial services sector including bank operations, policies, and products.
Ensured customer concerns were resolved in an efficient, effective manner, to meet closing dates and to stay within established branch policies, procedures, and guidelines