21st Century OncologyManager Learning & Development /Revenue Cycle Systems
May. 2010 - Nov. 2014Provides strategic direction and configuration for two distinct regional billing system’s operations that span into 17 states, approximately 2500 employees, and generate an average of $75 Million in Commercial and Government claims weekly.($3.9 Billion in claims annually) Performed workflow analysis for mergers and acquisitions to determine areas of opportunity for both financial and patient experience improvements. Responsible for process improvement automation projects, analysis, design and implementation. Responsible for billing/claims process for 90 separate practices. Overall management and day-to-day operations of the Billing and Training Department incorporating 32 employees. Provides guidance and best practice knowledge, management discipline and consistency across all Regions nationwide. Leads and manages projects for building innovative technology solutions. Concurrently, possesses a leadership skill that brings both strategic and tactical expertise to all technology programs, all while ensuring superior end user service. Conducted corporate wide software implementations; utilizing train-the-trainer methodology, we trained over 502 locations in 17 states, training over 3500 end users, for planning, directing, and coordinating the learning objectives and instructional strategies for 21st Century. Conducted ongoing Corporate wide training on Revenue Cycle processes and best practices. Responsible for developing and implementing a corporate university. Standardized all training documentation for the company. Designed and implemented effective training options to close department and remote workforce gaps and to promote cross training.