Angela Blackburn

Director, Account Management @Capio

United States🔥 Startup Founder✔️ IT💼 C-level Executive👍 Sales & BizDev⚖️ Legal🐦 Design🧑‍🔬 Engineer🧨 Consulting🧮 EducationProduct DesignerCustomer Success ManagerSystem AnalystCAOProduct ManagerProject ManagerTech SupportSoft Skills TrainerBusiness AnalystAssociateEngagement ManagerComputer engineer

Angela Blackburn is a seasoned professional in healthcare technology, revenue cycle management and operations currently serving as the Director of Account Management at Capio. She brings a wealth of industry experience, backed by strong leadership skills and a keen business acumen. Angela is known for her ability to develop strategic partnerships and her expertise in overseeing high-performing teams. Prior to joining Capio, she held various leadership roles, where she consistently achieved her targets and boosted client satisfaction rates. Angela holds a Masters degree in Healthcare Law and continually seeks opportunities for professional growth to stay ahead of industry trends. Her strategic planning skills and commitment to excellence have played a critical role in her successful career.

Feedback from Angela’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

✔️50%

✨50%

Business Owner

🔥33%

Startup Founder

Geos

🇺🇸50%

United States

🇮🇳16%

India

🇲🇽16%

Mexico

Work Background

CapioDirector of Account Management

Oct. 2022

WaystarSales Enablement Consultant

Jul. 2021 - Oct. 2022

nThriveSenior Project Manager

Aug. 2019 - Jul. 2021Manages implementation projects for a variety of nThrive revenue cycle products. Focus was around new and emerging RPA/AI technology. Scope of responsibility includes any and all phases of the process automation project life cycle as well as project team management and possible budget administration. Tracks resources and assures deliverables are met, negotiates effectively for key resources, and screens and selects team members. Takes responsibility for understanding client requirements seeking to fully address client needs, identifying, evaluating and recommending options, plus the establishment of a base-line on which delivery of a solution can commence. Demonstrates use of a structured iterative methodologies, manages scope changes and communicates the impacts, and secures approval when needed. Ensures that realistic project plans are maintained, ensuring regular and accurate communication to stakeholders, consistent with the methods in use. Develops project plans using standard project management tools, e.g. MS Project or Project Workbench. Uses metrics and project plans to assess the success of the project and makes necessary changes. Reports project progress to project sponsors and management. Analyses relationships between apparently independent problems and issues. Probes and initiates research to identify critical problems. Reviews and cross-reviews reports. Identifies trends and translates analytical reports into management presentations, and provides guidance to resolve issues. Leads knowledge transfer and project postmortem for lessons learned and improving best practices. Identifies, quantifies and manages issues impacting delivery of projects. Establishes clear goals and priorities needed to assess performance.

Experian HealthClient Implementation Project Manager II

Apr. 2016 - Apr. 2019Responsible for managing large to Enterprise level projects across various HIS.( Multiple location, multi-product installs) Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Ensure resource availability and allocation. Manage changes to the project scope, project schedule and project costs using appropriate verification techniques. Measure project performance using appropriate tools and techniques. Report and escalate to management as needed. Manage the relationship with the client and all stakeholders. Perform risk management to minimize project risks. Establish and maintain relationships with third parties/vendors. Create and maintain comprehensive project documentation. Update Salesforce as the source of truth for all client activities. Meet with clients to take detailed ordering briefs and clarify specific requirements of each project. Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels. Track project performance, specifically to analyze the successful completion of short and long-term goals.

CarePaymentAccount Manager

Dec. 2014 - Apr. 2016Establishes productive, professional relationships with key personnel for assigned client portfolio. Performs Revenue Cycle workflow analysis and assessment to identify opportunities of improvement to patient flow and additional revenue opportunities. Conducts product and best practice revenue cycle training for customer base. Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations. Meets assigned targets for profitable volume and strategic objectives for assigned accounts. Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for lifetime of the client. Proactively assesses, clarifies, and validates customer needs on an ongoing basis for program integrity. Recommends program changes to maintain client profitability and satisfaction. Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.

21st Century OncologyManager Learning & Development /Revenue Cycle Systems

May. 2010 - Nov. 2014Provides strategic direction and configuration for two distinct regional billing system’s operations that span into 17 states, approximately 2500 employees, and generate an average of $75 Million in Commercial and Government claims weekly.($3.9 Billion in claims annually) Performed workflow analysis for mergers and acquisitions to determine areas of opportunity for both financial and patient experience improvements. Responsible for process improvement automation projects, analysis, design and implementation. Responsible for billing/claims process for 90 separate practices. Overall management and day-to-day operations of the Billing and Training Department incorporating 32 employees. Provides guidance and best practice knowledge, management discipline and consistency across all Regions nationwide. Leads and manages projects for building innovative technology solutions. Concurrently, possesses a leadership skill that brings both strategic and tactical expertise to all technology programs, all while ensuring superior end user service. Conducted corporate wide software implementations; utilizing train-the-trainer methodology, we trained over 502 locations in 17 states, training over 3500 end users, for planning, directing, and coordinating the learning objectives and instructional strategies for 21st Century. Conducted ongoing Corporate wide training on Revenue Cycle processes and best practices. Responsible for developing and implementing a corporate university. Standardized all training documentation for the company. Designed and implemented effective training options to close department and remote workforce gaps and to promote cross training.

SOE SoftwareProduct Manager

Apr. 2008 - May. 2010Managed the product life cycle from strategic planning to product roll out and support. Obtained specified market requirements for current and future products by conducting market research supported by regular visits to customers and prospects, which also assisted in analyzing potential partner relationships. Acted as Program Manager for ongoing process improvements. Worked cooperatively with Development and Executive Management to deliver products that exceed market requirements and create a competitive advantage. Created comprehensive marketing plans that encompasses channel and launch strategies and identify and create relationships with industry leaders. Served as the Product Manager for 5 of the 7 different SOE products. Created product and technology roadmap. Responsible for marketing the product with press, customers, and partners in the most cost effective method. Created product documentation and training guides for new product updates. Assisted on all implementations and product rollout initiatives.Provided final signoff on product releases.

SageManager - Beta Pilot Team

Dec. 2002 - Apr. 2008Managed a team of highly skilled individuals in the Beta Pilot of 17 Introduced Quality Management initiatives that decreased high priority issues by 53% in fiscal 2006-2007 prior to national release. Managed customer relations through the Beta Process, which included gathering requirements, formulating solutions, and championing the requirements to development and executive management. Responsible for detailed Project Management of Beta Pilot Projects including planning, documentation, management reports and go-live recommendations. My team was responsible for implementation, training and support of Pilot Products. Performed over 2000 client implementations, including over 1000 enterprise level (500+ user) client implementations. Served as SME (Subject Matter Expert) for HL7, DICOM, EDI, Managed Care and Electronic Claims/billing. Responsible for standardizing processes and procedures and for continuously improving the efficiency of the teams’ performance. Designed and implemented internal training/testing structure for team members which drastically reduced learning curve and Responsible for annual performance reviews of employees and for departmental hiring decisions.

WebMD Practice ServicesBeta Pilot Team Lead

Jan. 2003 - Dec. 2005