SberbankAgile Coach
Feb. 2020 - Sep. 2021Moscow, Moscow City, RussiaSber is the biggest bank in Russia and ecosystem of digital products I was working at the internal agile-consultancy service for different products and departments During this experience, I attended 2 product transformations of departments developing products for internal usage. The first department was developing applications for internal communication needs (such as video conferences, chat, mail, calendar apps, and contact book). The second dept was developing solutions for data science (an environment to get data, train models, and integrate it into the pod's business processes).
My responsibilities were about supporting product management implementation, consulting in organizational design, and process transformations on all layers from managing directors to teams. I explained and helped to implement customer discovery methods, helped to build PBR processes, and transform team structure and execution. All that allowed to meet exponential growth of active users, increase number and length of communication sessions, and satisfaction rate for the first dept. Also, I helped find a new product vision for the second.