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Network Power<100 people
Oct. 2021- Managed Messenger channel and led 4 growth initiatives
- Led diverse teams to innovate 3 product features, delivering the features 2 weeks before deadline
- Restructured client onboarding process, making it 50% more efficient, increasing customer conversion by 23%
- Introduced and led feedback sessions with 11 US, UAE and Indian customers, increasing retention by 20%
- Negotiated product pricing with 6 customers in Thailand, increasing monthly revenue by 20%
- Led over 150 demos for customers in US,UK, SEA and MENA region, increasing product adoption by 4X
- Organised seminars that helped connect with Global customers, improving customer relationship
iZootoProduct Solutions Consultant
May. 2021 - Sep. 2021- Advised 2 customers in UAE on custom product solutions, helping improve revenue
- Solved a problem of low subscriber acquisitions improving daily unique users by 50% with the same budget
- Planned a product roadmap, set targets and aligned resources - Persuaded 2 customers to link analytics accounts and created reports,helping drive usage to 3 other channels
MSSK Panacea LLPAssociate Product Manager
Jul. 2020 - Apr. 2021- Spearheaded tracking of Analytics events and helped educate customers, increasing product adoption by 30%
- Changed the software development process, improving efficiency of the development team by 15%
- Mentored 3 team members in the support queries, reducing resolution time by 50%
The Smart CubeSoftware Engineer
Jun. 2018 - Jun. 2020Noida Area, IndiaBusiness Analyst Jan 2019-Jun 2020
- Gathered requirements, liaised between business and solution teams and recommended solutions to clients
- Analyzed data sets of a Pharmaceuticals company and helped save $2M from procurement risks
- Identified potential investment strategies for a CPG client, helping the client save $1.2M
- Ideated a chat bot, reducing support request from 145 per week to 60 per week
- Strategized workflow portal delivery, reducing delivery time from 1 month to 1 week.
- Trained around 100+ employees to drive usage of a product innovated by me, increasing usage by 15%
Software Developer Sep 2018-Dec 2018
- Initiated and led a task to migrate a product on to a new technology, saving £270/week
- Headed a revenue portal, having complex calculations,delivering solution 3 days ahead of strict deadline
- Formulated a strategy to logically assign research credentials on a research portal, helping save £20,000
Associate Engineer Trainee Jun 2018-Aug 2018
- Challenged conventional thinking and optimised data flow of an internal portal, reducing load time by 70%
Tech MahindraSoftware Developer
Jun. 2017 - Aug. 2017Noida Area, IndiaWorked as a web developer to develop prototypes for the company which were extensively used for Client demos.
Jul. 2016 - Jul. 2016MumbaiWorked on Unity3d ongoing projetcs of Hungama Gaming Department.Also developed new games understanding the working of one of the leading media companies in India.Also developed a game and deployed it on the Google Play Store.
Pragati Gramudyog sansthanSocial Work
Jun. 2013 - Jun. 2013Allahabad Area, IndiaWorked as an intern to validate the NGO’s data and bring out new strategies that would increase the spread of Village Education Centers where schools aren’t accessible .Helped the team develop new strategies to make education possible by visiting the remote villages and leading the team.
Though this was just a 2 week internship but it involved visiting different rural areas in India on a daily basis and analyzing the the effectiveness of our initiatives.