Radisson Blu Marble ArchFront Office Receptionist
Jun. 2006 - Jun. 2007London, United KingdomCompleted a 1 year internship mainly at the Front Office plus 2 weeks each periods in the Reservations, Revenue Management, Meetings & Events departments. Duties: In this work placement I carried out a diverse range of duties including managing guests’ profiles, credit control, report handling, night audit, guest relations, complaint handling and show-rounds for sales. Additional responsibilities included writing new SOPs and optimising and updating all existing ones as well as training new receptionists. Skills Demonstrated: Due to the busy central location, international clientele and personnel mix, this position demanded high levels of communication, pressure handling and problem solving skills; good working knowledge of IT, PMS and languages as well as creativity and people and task focus. Additional Skills & Trainings: I have received the following training: Yes I Can! and 100% Guest Satisfaction, Customer Satisfaction Tracking, Responsible Business, Meetings & Events Sales and Reservations, Group Reservations, Budgeting & Forecasting Room Revenues, Service Manager and Night Manager positions. Achievements: - Consistently generated additional revenue for the hotel through upselling; - Organised in-house promotions for the company loyalty programme and consistently achieved the most number of signups; - Trained other receptionist personnel; - Compiled the manual on the group's Marketing Policies.