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Network Power<100 people
Roles
🔥66%
Startup Founder
💸66%
Marketing
✨66%
Business Owner
Geos
🇿🇦66%
South Africa
🇨🇦33%
Canada
Work Background
Ad-MOTOChief Operating Officer
Jun. 2022LondonAdvertising that delivers... Making the last mile profitable through innovative OOH advertising, there is nothing more targeted than AdMOTO to reach your customer base and improved ROAS.
GorillasRegional Head of Operations | UK 🇬🇧
Feb. 2021 - May. 2022London & UKGroceries delivered in minutes 🦍❤️🍌... Kick starting the Q-Commerce industry in London and UK with Gorillas.
AnyVan.comCOO
Jun. 2019 - Jan. 2021London, United KingdomResponsible for the overall day-to-day operations and growth of the business, reporting to the CEO providing weekly MI updates on web and internal team performance across all areas operationally. Promoted into the role after successful project sponsorship and progressing new operating models that enabled us to vastly improve the customer experience and scale the business in a leaner and cheaper way. In all my roles at AnyVan, I have encouraged a culture of data-driven decision-making. Focusing the team to spot customer booking trends and make informed decisions, enabling us to grow, become more efficient, or leaner as an operational unit. Responsible for (c.96 heads, 6 direct reports across multiple locations): Sales, Customers Services, Q&R, Live Chat Transport, and Human Resources.
AnyVan.comHead of Transport
Aug. 2017 - Jun. 2019Hammersmith I have taken an exciting opportunity in this rapidly growing company as Head of Transport. I am here to oversee all the areas in the Transport Team from: allocations, community engagement and transport operations. Give me a shout if you want to know a little more of what we have to offer or if you have any logistics/community engagement initiatives that you would like to discuss.
Addison LeeDriver Operations Manager
Aug. 2015 - Aug. 2017London, NW1 3ER- Responsible for all areas within the Operations, including Driver Support, Driver Communications, Driver Recruitment and Driver Training (c.45 heads)
- Reporting on weekly performance through set KPI’s for the weekly Management Information report and attending weekly trading meetings with all Operations Manager’s and Director’s
- Supporting national growth operations in Luton and Manchester
- Manage the implementation of saleforce.com departmentally
- Continuous work with COO and external analysts, looking at ways to improve our current driver proposition and efficiency through targeted incentives to maximize customer usage and TTV
- Working closely with the head of PR to reduce risk of brand mutilation and identify areas to maximize our coverage
- Attending and input into quarterly trading updates from the CEO and Directors
- Managing the cultural transformation from a family company to a private equity owner
- Team building and development as well as recruitment, disciplinaries, pay reviews, appraisals and redundancies as well as office relocation
Addison LeeAssistant Manager
Aug. 2015 - Jun. 2016London, United Kingdomo Supporting the Head of Driver Operations and the COO reach the company goals in growing and maintain London’s largest fleet of privately owned mini cabs through set KPI’s
o Attending weekly Trading Meeting to update Directors on weekly reports and statistics o Setting accurate forecasts to enable the company to grow and plan for key times of the year and large scale events
o Manage the day to day running of the department- 34 people over 4 locations making sure adequate support is offered to drivers to keep the operations moving
o Performing staff appraisals and setting individual goals and targets, assisting the HOD with redundancies, evaluating and issuing pay rises and undertaking all staff interviews when recruiting for the team o Being involved with mergers and acquisitions from an operational perspective
Addison LeeDriver Support Team Leader
Jun. 2014 - Aug. 2016NW1 3ERAssisting the driver Liaison Manager with the day to day running of the department. - Managing team performance and assisting the Driver Liaison Manager to set targets and allocate work throughout the department. - Motivate and encourage the team to provide the best service to the driver by providing support, guidance and direction to members of the team. -Assist with the management of the performance review process for team members including reports, sickness and absence. - Communicating with the Drivers on face to face queries when they come into Driver Liaison - Working closely with the Customer Relations team to ensure Driver related queries are resolved in the best interest of the company. -Supporting Drivers in difficult situations and managing Driver disciplinary processes. - Processing address changes and general amendments.
- Working with the Director of Customer Service on face to face presentations to retain key accounts. Presenting to 3rd parties on the benefits of the Driver Support department and the Addison Lee philosophy.
Addison LeeLiaison officer
Feb. 2010 - Jun. 2014
Rushden & DiamondsProfessional Footballer
Jul. 2006 - Jun. 2009I was scouted at the age of 9 for Ipswich, and at the age of 16 went to play in League 2 for Rushden & Diamonds FC modern apprenticeship – I went on to sign a professional contract. I lived in Northampton near the club, from the age of sixteen, and worked seven days a week training and preparing for the challenges that professional football presents. I left in 2009 due to injury and cannot play full time anymore.
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