AnyVan.comCOO
Jun. 2019 - Jan. 2021London, United KingdomResponsible for the overall day-to-day operations and growth of the business, reporting to the CEO providing weekly MI updates on web and internal team performance across all areas operationally. Promoted into the role after successful project sponsorship and progressing new operating models that enabled us to vastly improve the customer experience and scale the business in a leaner and cheaper way. In all my roles at AnyVan, I have encouraged a culture of data-driven decision-making. Focusing the team to spot customer booking trends and make informed decisions, enabling us to grow, become more efficient, or leaner as an operational unit. Responsible for (c.96 heads, 6 direct reports across multiple locations): Sales, Customers Services, Q&R, Live Chat Transport, and Human Resources.