A C-suite/Director level business growth and operations specialist within the ground transportation, logistics and related technical industries. Passionate about using data and technology to solve complex problems to scale-up businesses and highly focused on improving the experience of all users while working in fast-paced, live operational environments. Experienced in managing 3rd party suppliers or sub-contractors to deliver outstanding service to B2B & B2C customers. A highly motivated and engaging individual that works tirelessly to drive operational efficiencies across all aspects of the business to increase revenues, CSAT scores, reduce costs, improve productivity and output by being a fair and inspiring leader.
Comfortable reporting to and managing Board or Investor expectations. Excelling in many business stages: start-up, scale-up, corporate growth, turnaround or restructuring. Experienced in multiple mergers and acquisitions, major relocation projects, a key witness in a gig economy employment tribunal and project lead for major projects, such as app rollouts and rebranding.More...