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Business Owner
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United States
United Arab Emirates
Work Background
Remote Site IT Technician for Mars Global Services
TEKsystemsRemote Site IT Technician for Mars Global Services
May. 2022 - Jun. 2023Chicago, Illinois, United States• Developed a VB.NET application to improve workflow. • Handled 50-100 ticket transfers and closed out an average of 10-15 tickets per day in ServiceNow. • Supported in finding shared folder owners in Active Directory.
Site IT Technician For Mars Global Services
TEKsystemsSite IT Technician For Mars Global Services
Mar. 2020 - Nov. 2021Chicago, Illinois, United States• Developed Microsoft PowerApps auditing application to audit conference rooms' hardware for use for Mars Global companies. • Supported Active Directory user administration and account creation. • Reset passwords and/or recover bitlocker keys through Active Directory.
Information Technology Consultant
AtoZ Consulting Inc.Information Technology Consultant
Aug. 2018 - Mar. 2020Chicago, Illinois, United States• Created automation script using bash/PowerShell scripting to automate the process of imaging Chicago Public School laptops and desktops. • Coordinated with CPS schools to help with monitoring and administering Google Admin Console. • Maintained backup base images of desktops/laptops.
Information Technology Coordinator
Chicago Public SchoolsInformation Technology Coordinator
Oct. 2017 - Jun. 2018Greater Chicago Area• Deployed Windows 10 to Taft High School. • Customized Windows 10 start menu utilizing XML. • Implemented interactive calendar for use to sign out time in computer labs using Google Suite.
Information Technology Administrative Assistant
Chicago Public SchoolsInformation Technology Administrative Assistant
Aug. 2017 - Sep. 2017Chicago, Illinois, United States• Learn web-based interface to take student ID pictures. • Operate/troubleshoot video camera and assist with unexpected problems. • Ability to successfully navigate Windows PC and multitask between multiple applications. • Sort and hole-punch all ID's into grades by division. • Line up picture to ID template for processing and printing.


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