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Work Background
YDUQSGerente Legal Operations
Dec. 2023HybridPara o Dpto. Jurídico, responsável por:
Gestão financeira, indicadores, operações legais, controladoria, projetos, fluxos de trabalho, sistemas e
gestão de fornecedores.
TIM SAManager - Processes & PMO
Jun. 2018 - Nov. 2023BrazilResponsible for: Processes: Map and analyze workflows, suggesting solutions that result in better processes or readjustment of the modus operandi, applying PDCA for continuous improvement and seeking to standardize and digitize workflows; Formalize PoCs, RFIs and RFPs to search and contract suppliers that adhere to the business workflows; Manage supplier contracts; Define action plans to remedy failures in business flows; Coordinate the preparation and updating of regulations and policies related to workflows and designs of these in BPMN; Ensuring governance of business controls; Monitor audits, directing actions and ensuring return deadlines.
Projects: Understand the business needs to assertively shape the scope of projects; Search for new solutions to structure the activities, defining those responsible for each task; Manage progress and deliverables, reporting status and prioritizing the project queue according to business interests; Provide support to managers and peer areas, refining planning and questioning the reality of execution, considering costs and risks involved; Carry out a negotiation interface between areas, teams and suppliers regarding the desired x possible scope; Define and monitor schedules ensuring compliance with deadlines; Coordinate actions so that the directions taken are in line with the scope and/or assess whether they should be revised; Ensuring the most appropriate project management methodology for the type of project, using Waterfall or Agile methodologies; Coordinate implementations of business flows or tools, controlling the change management chain, from rules description to Go Live.
Support: Ensure the continuity of the tools used by the business; Coordinate user training to systems, ensuring understanding of available features; Monitor incident indicators in the systems used by the business areas, creating actions for improvement.
TIM SASpecialist
Jan. 2013 - Jun. 2018Rio de Janeiro• Creation of proposals for new designs and redesigns of processes in BPMN, as a result of analysis and reanalysis of workflows, suggesting initiatives for continuous improvement, and, when approved, implementing them using the PDCA methodology; • Reports related to the progress of projects and their progress; • Understanding the needs of peer areas in order to contribute to the formatting of their demands in projects, structuring proposals, creating sub-activities, defining deadlines and executing; • Specification of business rules for the preparation of project scope statement document; • Providing support to areas, as project leader, refining planning and questioning the reality of execution, controlling scope, deadlines, costs, communication and risks; • Perform interface between users and suppliers in order to correct incidents in systems in the shortest possible time; • Interpretation of events that present non-standard results for users of the tools, performing actions that contribute to a quick and assertive correction of failures, in order to ensure operational continuity in the tools used, as well as provide the necessary parameterizations for the evolution of the business; • Creation of macros in Microsoft tools aimed at standardizing and automating repetitive tasks.
Accenture BrasilSenior Business Intelligence Analyst
Sep. 2012 - Jan. 2013Rio de Janeiro, BrasilProviding service to the Information Service Management - Business Intelligent area at Oi SA.
Responsible for extracting information from DW / other databases related to systems used by the business, to create views, considering the rules defined by the areas demanding information. Activities: • Understanding the business rules of the areas demanding information; • Construction of queries to extract data from the DW according to mapped business rules; • Data modeling using SAS/Enterprise Guide, SQL-SERVER, TOAD tools; • Automating the recurring extraction of information and making it available to demanding business areas.
Oi S.ABusiness Intelligence Analyst
Jul. 2011 - Sep. 2012Rio de Janeiro, BrasilInformation Service Management - Business Intelligence. Responsible for: Extracting information from DW / other databases related to systems used by the business, to create views, considering the rules defined by the areas demanding information. Activities: • Understanding the business rules of the areas demanding information; • Construction of queries to extract data from the DW according to mapped business rules; • Modeling/data crossing using SAS/Enterprise Guide, SQL-SERVER, TOAD tools; • Automating the recurring extraction of information and making it available to demanding business areas.
Oi S.AEquity Analyst
Jul. 2009 - Jul. 2011Rio de Janeiro, BrasilRestricted Stock Management
Nokia Siemens NetworksSenior Telecommunications Technician
Jun. 2007 - Jul. 2009Rio de JaneiroResponsible for the prevention and maintenance routine of large Lucent/Alcatel fixed telephony switching centers operating in the OI network.
Nokia Siemens NetworksTelecommunications Technician
Jun. 2005 - Jun. 2007Rio de Janeiro, BrasilManagement and Repair Team - Remote operation/maintenance of fixed telephony switching centers, performing the first service in the event of incidents of failures in the exchanges.
SiemensJunior Telecommunications Technician
Jun. 2002 - Jun. 2005Rio de Janeiro, Brasil
Telemar Norte LesteNetwork Repair Installer
Sep. 1999 - Nov. 2001Brasil
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