TIM SASpecialist
Jan. 2013 - Jun. 2018Rio de Janeiro• Creation of proposals for new designs and redesigns of processes in BPMN, as a result of analysis and reanalysis of workflows, suggesting initiatives for continuous improvement, and, when approved, implementing them using the PDCA methodology; • Reports related to the progress of projects and their progress; • Understanding the needs of peer areas in order to contribute to the formatting of their demands in projects, structuring proposals, creating sub-activities, defining deadlines and executing; • Specification of business rules for the preparation of project scope statement document; • Providing support to areas, as project leader, refining planning and questioning the reality of execution, controlling scope, deadlines, costs, communication and risks; • Perform interface between users and suppliers in order to correct incidents in systems in the shortest possible time; • Interpretation of events that present non-standard results for users of the tools, performing actions that contribute to a quick and assertive correction of failures, in order to ensure operational continuity in the tools used, as well as provide the necessary parameterizations for the evolution of the business; • Creation of macros in Microsoft tools aimed at standardizing and automating repetitive tasks.