Eye Exam Of CaliforniaEyeCare Supervisor
Sep. 2014 - Oct. 2016Emeryville, CAEye Exam of California - Eye Care Supervisor MAR 2015 – OCT 2016 - Supervised and coordinated the day-to-day operations for Eye Exam of California locations, managing customer and patient traffic volumes ranging from $2.5 to $4.5 million dollars.
- Ensured strict adherence to HIPAA regulations, maintaining patient record keeping protocols and safeguarding the confidentiality of sensitive medical information.
- Registered patients, managed the check-in process, and performed medical pre-tests on eye patients for both contacts and glasses, ensuring accurate and comprehensive preliminary examinations.
- Oversaw the special ordering of frames, lenses, and contact lenses, ensuring timely delivery and meeting customer needs.
- Ensured accurate recording of earned sale bonuses for payroll processing on a bi-weekly basis, maintaining proper documentation and adherence to company policies.
- Supervised a team of Eyecare sales associates, certified opticians, and lab technicians, providing guidance, training, and support to drive team performance and achieve organizational goals. LensCrafters - Retail Manager SEP 2014 – MAR 2015 - Managed the day-to-day operations as a Retail Manager at LensCrafters, overseeing the retail side of the business.
- Successfully coordinated customer and patient traffic, maintaining a high level of service and satisfaction.
- Fostered compliance with quality standards and protocols, ensuring seamless customer experiences and efficient operations.
- Led a team of retail associates, providing training, motivation, and support to drive sales and achieve targets within a fast-paced retail environment.
- Demonstrated expertise in inventory management, visual merchandising, and sales strategies.