John Phaklides - Director of Implementation and Product Design, Subject Technology

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Work Background

SubjectDirector of Implementation & Technical Design.

Nov. 2023Beverly Hills, California, United States

SubjectDirector of Sales Engineering

Apr. 2023 - Nov. 2023United StatesIn this capacity, I drive product maturation and process refinement in startups, oversee IT management with an emphasis on cloud security, translate customer feedback into product enhancements, and partner with sales to ensure customer success. Key contributions include: • Accelerated market share growth using Ed-Tech expertise, establishing the company as a top competitor. • Enhanced product development and revenue through efficient customer-product team communication. • Devised and implemented cost-effective, scalable cloud strategies for optimal infrastructure management.

Edgenuity Inc. (now Imagine Learning)Director of Sales Engineering

Jan. 2017 - Apr. 2023Scottsdale AZ · HybridDIRECTOR OF SALES ENGINEERING (2017 – Present) Direct pre-sale technical consulting efforts for team of 90 National Sales Executives at market leader in technology solutions for the education sector. Drive new and incremental revenue through on-site technical consulting to ensure positive client experience for both Teacher and Student users. Serve as liaison between clients, Engineering, and IT teams to resolve technical issues streamline implementation. Manage escalated customer service concerns HIGHLIGHTS: ► Monitored the Company system performance closely from a customer infrastructure point of view and routinely provided feedback to the corporate teams in support of performance goals. ► Spearheaded creation and launch of two marketable technical solutions centered on delivering a web-based educational product in a secure manner including a solution designed specifically for incarcerated students.

Edgenuity Inc. (now Imagine Learning)Director of Systems Engineering

Oct. 2015 - Dec. 2016Directed the corporate technology strategy and system design and provided innovative design plans to IT, Engineering and Development teams for the implementation of technology solutions based on the product road map. Travelled extensively to key customers to collaborate with their administrative and technology teams on the development of custom solutions for the deployment of Company products and to help resolve issues in their environments. Supported the Sales Team by providing technical presentations for pre sales, post sales and RFP presentations. HIGHLIGHTS: ► Promoted from Director of IT and handpicked by the Executive Team. Page 3 of 3 ► Extensive national travel to support the Sales Team and create innovative technical solutions for customers resulting in 6 figure cost savings on an annual basis and the acquisition of millions of dollars in new business via technical presentations and sales support activities.

Edgenuity Inc. (now Imagine Learning)Director of Information Technology

Mar. 2008 - Oct. 2015Scottsdale AZ with locations in WA,NY, UT, MS and TXOversaw IT department and provided technical guidance to Executive Team for rapid growth technology start-up. Recruited, trained, and developed team of 24 professionals to oversee both production and corporate systems and built a Field Engineering team whose mandate was to work with customer technical teams to ensure the peak performance and uptime of deployed Company products. Managed $10M annual technology budget, participated in annual business planning, and managed all vendor relationships. HIGHLIGHTS: ► Used in-depth knowledge of VMware and Citrix virtualization products to provide solutions for production and corporate requirements, led the Company migration from physical to virtual infrastructure and redesigned, consolidated, and reduced data center footprints, which improved performance and economic efficiencies. ► Led multiple technology team mergers resulting from company acquisitions. ► Directed a large-scale security deployment, which included Akamai, DarkTrace and Cylance. ► Realized millions of dollars in savings through astute negotiations and strong vendor relationships and re-negotiated and consolidated vendor contracts acquired through multiple corporate acquisitions. ► Designed and implemented infrastructure comprising 200 physical servers and well over 1800 virtual servers, which delivered the corporate SLA of 99.9995% uptime. ► Conceptualized and constructed a production and corporate Tier 2 SSAE 16 Datacenter, which began as physical resources and was migrated to VMware infrastructure and hybrid cloud solutions. ► Added a second (HOT) Data Center in Sterling, VA and formulated a hybrid cloud strategy to improve uptime and performance. ► Collaborated with strategic vendors to build alliances that ensured scalability, performance, security, and good budget value. ► Worked with third party cloud providers such as AWS, Azure, NetSuite and Powerspeak to integrate their services into the enterprise.

Santa Fe Public SchoolsDirector of Information Technology

Jan. 2004 - Dec. 2008Directed IT department for school district comprised of 31 schools, 22K students and 5K faculty and staff. Directed 36 team of 36 and managed a $12M multi-sourced budget. HIGHLIGHTS: ► Restructured a 22K-user network across 25 sites and introduced numerous technology-based educational tools. ► Successfully reduced the achievement gap by making technology tools available district wide. ► Earned numerous awards for projects delivered as well as for the efficient management of contracted services. ► Introduced and launched virtual learning and successfully demonstrated student success.

Foods of New MexicoMIS Manager

Jan. 2001 - Dec. 2004Oversaw Corporate IT operations for food manufactuer and maintained 10 site Restaurant chain utilizing Aloha POS.

Aristotle Digital ArchivingCEO and Founder

Jan. 1997 - Dec. 2001Developed unique process to create searchable documents from paper documents utilizing off the shelf technology, creating a viable document managment solutions for both large and small business. Created business plan, was awarded SBA loan and grew the company to 43 employees operating in two states. Won sole sources contractes with the University of NM and AZ state government. Company was later merged with largest customer.

Biological Homepathic Industries (BHI / Heel)MIS Manager

Jan. 1990 - Dec. 1997Managed all IT functions for fast growing alternative medicine manufacturer. Responibilities included deployment of MRP II / JIT system (ProLogic), integration of PLC and computer aided production tools, Call center, telemarketing and sales support center. Development of web based technologies. Integration of corportate systems with Parent company located in West Germany.

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