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Work Background
BDO CanadaConsultant
May. 2018Toronto, Canada AreaConsultant at BDO IT Solutions
Grant Aggregate & Industrial Supply Inc.Office Administrator
Apr. 2015 - Sep. 2017Updating inventory on website Arrange shipping of freight across Canada and United States Tech Support for Ajax Office Manage Vacation requests for Ajax and Winnipeg branches Hold morning meetings to review upcoming day for Ajax office
University Club of TorontoAccountant / Office Manager
Apr. 2008 - Apr. 2014Handled A/R and A/P Payroll for employees Setting up benefits for employees Tech support for the office Manage office network Trained employees on Microsoft Office Run Custom Reports
Phoenix EDT Inc.Accounting and IT Manager
Jan. 2007 - Mar. 2008• Managed the Accounting department, including A/R and A/P • Responsible for hiring and training Office Administrators • Process all government remittances including GST/PST, WSIB, EHT and source deductions • Review all Journals before posting (Sales, Receipt, Payment, Purchase, General) • Development of custom reports using Crystal Reports • Setup SBS2003 and maintained the company network
Systematic Management ConsultingConsultant
May. 2005 - Jan. 2007Work with clients to develop system requirements Review requirements with programmers Test custom programming on test system Train clients on Everest CRM software Migrate clients from their old system to Everest Provide tech support to clients Help setup network for clients
Canada LifeSenior Customer Service Representative
Sep. 1999 - Mar. 2002• In charge of internal suspense project to clear outstanding balances • Investigated and cleared suspense entries on three different financial systems • Created and documented a procedure to clear internal suspense accounts • Provided training on clearing suspense accounts for Client Services resulting in a reduction of unbalanced entries • Provided support for Montreal Client Services
Canada LifeSenior Customer Service Representative
Jan. 1999 - Dec. 2002Answered customer inquiries Help team members deal with any issues that they needed help with Trained all of Toronto Client Services on matching suspense account entries Dealt with high priority issues from the call center Provided support to Montreal Client Services
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