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Work Background
IT Manager
Cherokee Business ServicesIT Manager
Apr. 2016 - Sep. 2025United States, BoulderDirect a cross-functional team of system administrators, implementing best practice project management methodologies to enhance operational efficiency. Deployed ServiceDesk ticket-tracking software, reducing issue resolution times and optimizing IT support workflows. Authored comprehensive SOPs, ensuring process standardization and adherence to regulatory compliance standards. Partnered with key stakeholders to align IT initiatives with organizational objectives, driving system reliability and elevating user satisfaction. Mentored and developed team members, fostering a culture of collaboration and professional growth.
Windows Systems Administrator
Chipton-Ross at Lockheed- MartinWindows Systems Administrator
Jun. 2015 - Oct. 2015Denver Co.
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