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Work Background
Growth Acceleration PartnersSenior Delivery Manager
Apr. 2021San José, Costa RicaLead cross-functional teams to deliver innovative digital solutions that drive business growth and client success
Engage with clients during the pre-sales phase to assess business needs, define project requirements, and align strategies with organizational goals
Develop and execute team strategies, managing resource allocation, project scheduling, and scope management to optimize end-to-end project management
Monitor stakeholder expectations and align deliverables with project objectives while implementing process improvements and risk management strategies for operational efficiency
Track financial performance, overseeing margins, invoicing, and time management, ensuring project profitability and project governance best practices
Foster a collaborative, Agile-driven culture by implementing Scrum, Kanban, and productivity tools to enhance team leadership and efficiency
Support career development initiatives, mentoring team members, and tracking performance metrics to drive continuous professional growth
Prepare and present monthly and quarterly strategic reviews, providing stakeholders with insights into progress, decision-making processes, risk management, challenges, and opportunities for improvement
WalmartAgile business coach
Feb. 2019 - Apr. 2021San José, Costa RicaWith this company I defined their new Agile transformation strategy and managed programs and projects for a smooth transition.
Some key achievements in this role include:
• Devised training programs for Scrum, Lean Change Management, and Management 3.0.
• Conducted training on Agile best practices to build skills, consequently improving performance within teams.
• Led a team that successfully uncovered the causes of lost sales in relation to poultry products.
• Analyzed customer insights and created nine new products to be tested in seven stores, three of which performed exceptionally well and were introduced to more stores.
Intertec InternationalProject Program Manager
May. 2018 - Oct. 2018Heredia, Costa RicaAs project manager for Intertec I consistently collaborated with teams and technical support groups to ensure projects were effectively implemented and exceeded expectations. I also performed forecasting activities to verify that project requirements and budget were on target. Some key achievements in this role include:
• Created and led a Scrum Master Certification (SMC) group, leading to a new SMC certified employee.
• Developed trainings, workshops, and presentations for Scrum.
• Executed complex projects for a major bank in the US, by coordinating the communications and deliverables of five teams per project and transporting data between multiple platforms.
AccentureProject Manager
Jul. 2012 - Feb. 2018San José, Costa RicaLed development projects for diverse businesses such as Yahoo!, Avianca, Stryker, Triad, Autonation and The Children´s Place. Managed over 10 multi regional teams with different capabilities (web devs, QA analyst, designers, etc), creating solutions from a UX/UI analysis to the delivery of the final product. Utilized agile methodologies throughout the projects to ensure on time completion, budget administration and quality of the results. Completed task follow up with CRM. Used Salesforce e-mail service platform to monitor communication with clients. On a daily basis I used Jira platform to follow up all the open tasks, review reports, check the burn down chats in order to take decisions. For a more visual control I used the agile feature that Jira has and also Rally as a kanban board. Confluence was also part of the tool I used to organized the team effort and document requirements and keep assets in a single place. eCommerce solution development for retail businesses, medical industry, airlines and more. Developed key performers into new roles by continuous mentoring, monitoring and training.
Hewlett-PackardDeployment Process Manager
Sep. 2008 - Feb. 2012Heredia, Costa RicaDevelopment of processes for product installations for global clients, working with Program Managers and a special project team located in Costa Rica, China and Slovakia.
Design, implementation and continuous improvement of processes instructions for each project.
Managing the Deployment of the product installation, administration of the budget for each project / Cost Control / Forecast Resource monthly control.
Conducted project status meetings with Project Managers and stakeholders.
Achievements:
- Managed 6 teams in 3 different regions for a global project.
- Resolved invoicing issue that represented almost $20 Million of income for the company.
- Became a senior DPM and a trainer for the new team members
Hewlett-PackardCostumer Service Coordinator,
May. 2006 - Sep. 2008Customer service via phone or email.
Review of contracts and assistance in the installation service teams in United States and
Canada.
Coordination of tasks and human resources available in each area for fieldwork.
Allocation of work for field engineers to install equipment in the USA.
I could achieve:
o No outstanding tickets or escalations
o POC for techs and regional managers to resolve quotes or pending installations
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