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Work Background
PwC CanadaSenior Organizational Transformation Consultant
Jun. 2023Toronto, Ontario, Canada · HybridAs a strategic leader and collaborator, spearheaded the planning and execution of multiple Canada-wide transformational initiatives, driving systematic behavioral change within the Business Enablement and Tax Lines of Service. Worked closely with key stakeholders, including program sponsors, Chief of Staff, Legal Office, Human Capital, Risk, Offshoring Team, and Business Unit Leaders and Partners, to assess and manage people and organizational impacts, ensuring a smooth and sustainable transition. Provided leadership coaching to empower managers and leaders in supporting their teams during periods of transition and restructuring. Additionally, oversaw communication strategies and cadence to ensure successful change adoption across the organization. By leveraging a comprehensive understanding of organizational dynamics and fostering cross-functional collaboration, facilitated seamless transitions and positioned the organization for continued success.
AstraZenecaBusiness Transformation Consultant / Chief of Staff
Sep. 2022 - May. 2023Mississauga, Ontario, Canada · HybridAs a strategic advisor, played a pivotal role in shaping Operational Excellence within Research & Development IT (R&D) to serve the needs of the Business (Global Research and Development). Developed a comprehensive structure with pillars focused on Employee Talent & Skills Management, Digital Communication and Change, Process Optimization and Performance, and Global Portfolio Project Management. Collaborated closely with stakeholders across departments to ensure alignment with organizational goals and priorities. Led efforts to develop detailed job descriptions for roles within each pillar, fostering talent management and skills development initiatives. Implemented change management strategies to drive adoption and ensure seamless integration of operational improvements. By leveraging a blend of strategic foresight, cross-functional collaboration, and talent management expertise, facilitated the establishment of a robust Operational Excellence framework that positioned the organization for sustained success. Key Achievement: Successful implementation of the new organizational structure, operating model and new ways of working, while decreasing operating costs.
PwC CanadaSenior Organizational Change Management Consultant
May. 2021 - Jul. 2022Toronto, Ontario, CanadaAs a strategic advisor to the Chief of Lines of Businesses, conducted a comprehensive review of a large Resource Management program, providing invaluable insights and recommendations to guide program leaders towards a successful restart and implementation. Leveraged strategic analysis and leadership skills to navigate the complexities of tax compliance and cross-functional initiatives, ensuring seamless alignment between technology and business objectives. Navigated complexities of Tax transformation and compliance across various initiatives, ensuring seamless alignment between technology and business objectives, even amidst the tax busy season. Adapted quickly to changing circumstances and priorities, demonstrating agility and resilience in managing multiple stakeholders and competing priorities. By combining strategic foresight, analytical expertise, and effective communication, played a pivotal role in guiding the program towards successful outcomes and success. Key Achievement: Successful alignment across TAX Technology and Business initiatives implemented during stressful TAX busy season.
TDBusiness Transformation Leader / Chief of Staff
Nov. 2018 - May. 2021Toronto, Canada AreaAs a strategic leader, orchestrated the people-side of transformation initiatives for the establishment of a Data Platform Data Practice and the migration of the on-premises data environment to the Azure Cloud. Led efforts to align Business and Technology functions, breaking down silos and fostering a shift in mindset and work methodologies. Strategically partnered with Human Resources, Communications, and Learning and Development teams to ensure seamless integration of plans, considering evolving job roles, technology advancements, and operational models. Leveraged cross-functional collaboration and change management expertise to drive alignment of business objectives and maximize the impact of transformation efforts. By fostering strong partnerships and strategic alignment across departments, played a critical role in driving organizational success in a rapidly evolving digital landscape. Key Achievement: Key forums stood up; key executives engaged; interim support processes stood up to optimize support and the new way of working, while decreasing costs.
ManulifeBusiness Transformation Consultant / Chief of Staff
Jan. 2014 - Dec. 2018Toronto, ONAs a strategic leader, spearheaded global initiatives with foresight and precision, driving systematic behavioral change across divisions. Headed the people-centric component of the Valuation System Transformation (VST), a $94 million Finance program that standardized data management tools on Cloud technology, earning recognition with the Bronze Award for Insurance Innovation in Underwriting. Managed the adoption of the IFRS17 Program leveraging VST's infrastructure and directed the Efficiency and Effectiveness Program in the Canadian Division, enhancing operational efficiency through shared service centers. Provided mentorship and coaching to executive leaders and change management specialists across continents, fostering organizational alignment and operational excellence. Achieved multi-million annual savings through innovative change management strategies, while enhancing organizational awareness through nationally recognized communication and educational initiatives. By leveraging strategic foresight, cross-functional collaboration, and mentorship, played a pivotal role in driving transformative change, operational excellence, and cost-saving initiatives, aligning with the Chief of Staff's approach to leadership and strategic management.
A Place for MediationMediator/Conflict Management Professional
Apr. 2012 - May. 2014Toronto, Canada AreaResolved internal conflicts with tailored conflict resolution services designed for small to medium-sized firms. Offerings include mediation, conflict coaching, and system design interventions, ensuring effective resolution within the organization to cultivate a harmonious work environment. Also resolved disputes addressing employment law issues and personal injury claims. Key Achievements: Successful mediation outcomes in personal injury, employment and contractual cases.
RBCDexiaProgram Manager Program Management Office / Business Transformation Consultant
Apr. 2011 - Dec. 2013Directed a team of three global Change Management Leads to seamlessly navigate staff resistance during the merger of three custody application systems across RBCDexia Canada, UK, and Luxembourg. Collaborated closely with HR leaders and senior executives to pinpoint organizational impacts and craft effective transition plans. Elevated organizational awareness, engagement, and collaboration through the implementation of standardized communication and educational strategies across the three countries, ensuring a smooth transition process. Key Achievement: Enhanced organizational awareness, engagement, and collaboration by standardizing the delivery of communication and educational strategies across the three countries.
Schulich School of BusinessDirector Program Management
May. 2008 - Jun. 2011Developed the IT Service Management (ITSM) Education Program for the prestigious Schulich Executive Education Center, in collaboration with 16 leading universities across North America to seamlessly integrate the program into their curriculum.
AdaptivEdge-CAManaging Partner / Fractional Chief of Staff
Aug. 1995Greater Toronto Area, Canada · Hybrid
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