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Work Background
STARTEKAVP Human Resources
Sep. 2021Argentina, Yerba BuenaStartek is a global provider of customer experience management solutions, offering omnichannel CX,
digital transformation, and enterprise technology services to clients worldwide. In South America, the
company employs 1,400 agents who deliver inbound customer care and outbound sales services
across various sectors, including telecommunications, utilities, and finance. The multi-site operation
spans three locations in Argentina and one office in Lima, Peru.
MMA Advisory Group - Aquila VCPPartner
Oct. 2018United StatesHR and business consulting services, focusing on operation start-up and business development throughout the Americas. His responsibilities include BPO services, development and
rollout of HR and payroll practices in Argentina and Chile, talent acquisition, and business advisory.
He is experienced in investment, mergers & acquisitions, due diligence, risk assessment, software and process consulting.
ACI Payment SystemsDirector Human Resources
Jul. 2013 - Jul. 2015Argentina, Buenos AiresPablo established the regional HR function for ACI, a global provider of electronic payment solutions serving over 5,000 organizations. He managed operations in Argentina, Mexico, Brazil, Colombia, Venezuela, Ecuador, and Uruguay. His work included organizational restructuring, recruitment for LATAM executive roles, regional leadership of the employee engagement program, rollout of individual development plans, compensation and benefit review, post-acquisition integrations, and implementation of a compliant employee handbook for local markets. He also led the operational start-up in Santiago, Chile.
COI Career Opportunities InternationalExecutive Search Business Partner
Nov. 2012 - Dec. 2014Argentina, Buenos AiresClient relationships, business development, executive search, talent acquisition, and HR consulting for Career Opportunities International.
Contax S.A.General Manager Argentina
Dec. 2010 - Dec. 2011Argentina, Buenos AiresAt Contax, the largest contact center in Brazil with a strong Latin American presence, Pablo managed the turnaround of international operations in Argentina. He ramped up call volume and productivity, conducted business reviews, and proposed emergency plans to the Executive Board. He oversaw the closure of Buenos Aires operations, negotiated with unions and the Ministry of Labor, and efficiently reduced staff by 800 FTEs in under 60 days with minimal impact and no outstanding labor claims,
achieving a 25% budget savings
ICT GroupVP HR LATAM – General Manager Argentina
Apr. 2007 - Dec. 2010Argentina, Buenos AiresPablo managed HR operations in Mexico, Costa Rica, and Argentina, overseeing 3,500 employees, and served as General Manager for ICT Argentina, with 1,200 employees across three sites and annual revenue of US$8 million ARS. Following the acquisition by SYKES, he helped integrate the Argentina operations, expanding to 4,500 employees in seven sites, handling 18 client contracts and US$52 million in annual revenue. He established HR departments in Argentina, Costa Rica, and Mexico, managed the integration and culture change after the acquisition of Proyectar Connect, and implemented HRIS and payroll systems. As General Manager, he led the ICT-SYKES merger, organizational restructuring, and renegotiated commercial contracts to offset rising fixed costs.
IT ConvergenceGlobal Human Resources Senior Director
Apr. 2006 - Apr. 2007Argentina, Buenos AiresAs part of the executive team at IT Convergence, a global Oracle software services provider, Pablo reported directly to the company President in San Francisco, CA. He led the global shared service center in Buenos Aires, supporting operations in the USA, Argentina, Mexico, Philippines, and China, spanning nine offices in four countries with over 450 employees. He established the shared service center for HR, benefits, payroll, travel, and administration, implemented payroll systems, designed compensation and benefits, developed variable incentive programs, set up career development processes, and implemented policies and employee handbooks.
Louis VuittonRegional Human Resources Director
Feb. 2001 - Jan. 2006Argentina, Buenos AiresPablo served as the HR lead for the luxury retail company’s operations in Latin America and South Africa, representing brands such as Christian Lacroix, Kenzo, and Fendi. He established the LATAM regional office in Buenos Aires and opened locations in Uruguay and South Africa. He built the executive team for Latin America, provided coaching and support, and restructured the commercial network. His recruitment strategy and sales incentive plan led to significant improvements, including a 75% internal promotion rate to management and supervisory positions for four consecutive years and a reduction in staff turnover from 40% to 20% annually. He led a customer service program that achieved a 30% annual improvement, earning the company the highest global rating.
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