Results-oriented and experienced professional with 18 years of expertise as an Operations Manager / Head of Operations, specializing in operations optimization and impactful strategy development. My fluency in English and advanced proficiency in Spanish have enabled me to lead global operations, teams, and projects successfully, achieving proven results in customer engagement management and improvement through the application of agile methodologies and the implementation of innovative marketing initiatives.
I have extensive experience in financial planning, leading multidisciplinary teams, and conducting projects focused on continuous improvement. I am a specialist in omnichannel call center management, digital marketing, and the development of strong client relationships. My strategic approach to operational leadership is complemented by advanced technical knowledge and skills in creating and analyzing reports, as well as mastering various methodologies, ensuring a holistic and data-driven management approach, always focused on operational excellence.
QUALIFICATIONS
Digital Marketing / Igaming: Traffic management, ad creation, creative development, Google Ads and Facebook Ads tools management, Social Media Management, Affiliate/Agent/Influencer management.
Operations: People management, operational KPI management, global model implementation, operational and strategic client presentations, NPS management.
Finance: P&L management, financial budgeting, financial results presentation to the executive board; financial planning.
Commercial: Knowledge in pricing strategies, commercial presentations, pipeline management, client relationship management (Farmer), participation in RFPs (Hunter).
International Experience: Reporting to international stakeholders, managing financial projects globally, leading teams across Latin America.
Planning: Forecasting, productivity, control report management and implementation.
Projects: Activity schedule creation, project review, presentation of lessons learMore...
Fabio Garcia
Business Management Consultant
Verified
An experienced executive with 20 years in customer management and relationship building. Proficient in team and project management with extensive knowledge in managing KPIs and implementing methods and processes. Skills complemented by leadership and negotiation.More...
Raphael Cordon
Project Manager / Scrum Master@International Olympic Committee – IOC
Verified
With over a decade of IT experience, I have developed my skills as a Scrum Master and Project Manager, combining strategic oversight with practical technical expertise. My career spans various sectors, where I have successfully led complex projects from start to finish, focusing on transparency, efficiency, and adherence to budgets and timelines.
CERTIFICATIONS & SKILLS:
- CERTIFICATIONS: PMP (Project Management Professional), PSM-I (Professional Scrum Master), ITIL V3 Foundations.
- AGILE METHODOLOGIES: Proficient in Agile frameworks like Scrum and Kanban.
- TEAM LEADERSHIP: Skilled in leading high-performing teams, mentoring and coaching members, and cross-functional collaboration.
- STAKEHOLDER ENGAGEMENT: Experienced in stakeholder communication, managing expectations, and ensuring clear transparency throughout project lifecycles.
- OPERATIONAL EFFICIENCY: Proven ability to improve processes and boost productivity.
- COST MANAGEMENT in Projects: Expertise in managing project budgets, and optimizing resource allocation within project management.
SABBATICAL EXPERIENCE:
In the past year, I focused on personal and professional development, enhancing my technical skills and learning new technologies essential to the IT field. During this period, I:
- BACKEND DEVELOPMENT: Gained proficiency in C#, .NET Framework, and Python with Django.
- WEB DEVELOPMENT: Advanced my skills in creating Web RESTful APIs and applications using JavaScript, React.js, HTML5, and CSS.
- DevOps & CI/CD: Implemented CI/CD processes using Azure DevOps, GitHub Actions and Docker Containers.
- CLOUD COMPUTING: Explored cloud technologies with Microsoft Azure, focusing on Virtual Machines, Microservices, and Serverless architectures.
These experiences are reflected in my project portfolio on GitHub, where I have worked on various full-stack development projects, demonstrating my commitment to continuous learning and technological growth.
LANGUAGE AND CULTURAL INTEGRATION:
Living in the Swiss-German part of Switzerland, I am currMore...
Fabio Koreeda
IT Director
Verified
Fabio Koreeda is a seasoned IT professional with over two decades of experience in the technology industry. He currently serves as an IT Director, where he oversees strategic planning, network development, and security management. Fabio's vast knowledge of architecture, cloud computing, and data analysis has been instrumental in improving business operations and productivity. Before taking on the role of IT Director, he held various leadership positions in established tech companies. Fabio holds a BachelorMore...