Baker McKenzieOffice Manager - Chief Operating Officer (COO)
May. 2017 - Sep. 2018Caracas Area, VenezuelaResponsible for leading strategic, financial and administrative planning, reporting to Management Committee and Regional Chief Operating Officer. In charge of managing the following activities: 1. Head the Firm´s total administration, maximizing organizational, commercial, operational and financial planning, under a hyperinflation economy. 2. Assure compliance of global policies and procedures and global ethical standards. 3. Report financial and operational results, KPIs, current projects status and remediation plans, to Management Committee and Regional Office. 4. Follow up of actual financial results versus budget, including sales, collection, expenses and headcount. Analysis and adjustments of professional fees based on the market and sales/collections goals. 5. Lead and promote new challenges, local/global projects and business opportunities. 6. Carry out headcount restructuring, maximize marketing and client care activities, implement automation processes and IT system implementation, risk management, among others.