AccentureSenior Manager For Technology Operating Group
Jan. 2019 - Mar. 2021•Directly managed a team of 20 staff over a range of projects. Select details include:
•Provided expert advice/scope definition as Trusted Advisor for clients during SME Customer Service Optimisation Project (large airline company)
•Acted as Functional Lead during 20,000 user rollout project covering (major Bank’s) entire value chain from Channel to all back office areas, including fraud, operations and credit; acted as Brand Ambassador promoting project across EXCO, MANCO etc.; managed quality reviews of functional specification design, testing and deployment plan; led Functional Integration team in defining future drops for CRM
•Led deployment of ERP Global Transformation initiative involving rolling out HR solutions through South African and Australian Manganese operations; organized/oversaw plan for both business and technology streams, including Go Live Readiness, Business Simulation and Warranty Support; directed Testing team for Manganese Business (CIT, SIT and UAT); collaborated with Change Management, Testing and Training teams to confirm all criteria for Go Live Readiness met; presented and reported to VP Human Resources; acted as Deployment Lead SME for Supply Chain and Finance releases Key Achievement:
• Recognised as top Analyst for Accenture RSA after successfully converting over 100 million Government assets to new ERP system