Samantha Gordano

Benefits Coordinator @Disability Services of the Southwest

Graduate Student🗿 HR🧨 ConsultingHR consultantHR Business PartnerTraining&Development SpecialistAdministrative SpecialistHR Analyst🎓 Student

I bring over 17 years of experience in various roles and industries, including library and information science, nonprofit, education, and human resources. My core competencies are remote teamwork, leadership communication, and allyship, which I use to create positive and inclusive workplace cultures. I support and empower employees and managers on all HR matters, from hiring and onboarding to benefits and compliance. I have successfully led the overhaul of the onboarding processes and procedures, the creation of document management standardization, and the management and organization of the learning management system. I also plan and execute team events and employee appreciation initiatives, as well as provide individual and classroom instruction on digital and information literacy. As a doctoral candidate in organizational leadership, I am passionate about enhancing the employee experience and fostering collaboration across teams and levels. I am always looking for new ways to improve my skills and contribute to the mission and vision of my organization.

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Work Background

Disability Services of the Southwest/Lifespan Home healthBenefits Coordinator

May. 2024San Antonio, Texas Metropolitan Area · On-siteAll benefits coordination for 3000+ full and part time employees across the state of Texas. Responsible for answering all general inquiries about benefits, leaves, FMLA, and any other benefits, including calls from vendors, carriers, and local, state and federal agencies. Timely process of employee benefits by verifying and entering benefits into HRIS (UKG). Completes and responds to National Medical Child Support Orders. Processes both the enrollments and terminations in the on-line benefit enrollment platform as applicable. Responsible for scheduling and distributing benefit information to all newly eligible employees. Responsible for initiating actions online in UltiPro Benefit Administration for all employees who become newly eligible for benefits in order to provide the opportunity for employee enrollment in desired insurance plan(s). Responsible for processing all COBRA benefits and investigating any COBRA related issues. Process, audit, and forward to A/P monthly carrier statements/ invoices for processing and payment in a timely and efficient manner. Assist with outgoing correspondence. Respond to and assist employees across all locations and organization levels with benefit related questions and inquiries in a courteous and prompt manner. Effectively coordinate, communicate and otherwise interact with members of HR, Finance, and IT to promote efficient and accurate management of employee benefit programs. Organize special projects which may include, but are not limited to annual health and wellness projects and events.

RemotasksFreelance AI Trainer

Nov. 2023Remote · RemoteFreelance tasker verifying and training language models for effective and accurate use.

PearsonFreelance Fact Checker

Sep. 2019United States · RemoteFreelance fact checker for standardized test materials.

AldridgePeople Operations Coordinator

May. 2023 - Mar. 2024San Antonio, Texas Metropolitan Area · HybridSupport and empower over 115 employees and 14 managers on all HR matters, from hiring and onboarding to benefits and compliance. • Keep Human Resources systems and processes in tip-top shape by updating policies, maintaining accurate employee records and managing compliance initiatives • Creatively own the employee experience by planning team events and employee appreciation initiatives, including revamping the employee anniversary appreciation program and a new strategy for ongoing employee awards • Led the complete overhaul of onboarding processes and procedures, including revamping the entire process and implementing standardization in onboarding and technology procedures

St. Philip's CollegeDirector Of Library Services

Jul. 2022 - Mar. 2023San Antonio, TexasLed a team of 20 to support student and faculty library services across two campuses, including individual instruction, classroom facilitation, and liaison work to 45 off-site dual credit high school programs. • Administered the $180,000 budget, including all planning and approvals and the strategic reduction of resources due to budget constraints • Responsible for updating and modernizing policies and procedures for library services, including modernizing our outreach and classroom services post-pandemic • Awarded grant money to improve the specific collection dedicated to our HBCU history, including an update to materials and redoing the fixtures in the area to create an element of African American heritage and make it a featured collection • Served as the Co-Chair for the 2022-2023 SACSCOC QEP Initiative Committee, which focused on teaching students integrity as it pertains to the use of AI for assistance and ideas in their assignments

City of San MarcosDivision Manager- Public Services

Apr. 2021 - Jul. 2022United StatesRevamped various written procedures and policies for public-facing services, including reserving meeting room space and the circulation policy. • Enhanced the library card program to create an option for a form of photo identification for those who might not have what they need to get state ID; partnered with local groups and organizations to ensure that they would accept this as identification and funded the project on grants and charitable donations • Overhauled the circulation policy, including suspending fines on the majority of items, creating extended circulation policies for certain items, and creating post-pandemic options • Led the circulation and shelving teams, overseeing the work of 13 employees • Launched and ran the meeting and study room system for our brand new building to allow the community to book rooms in advance and have private space set up for when they came in • Maintained customer records and resolved complaints within the system including municipal court filings

City of San AntonioDivision Manager

Sep. 2019 - Apr. 2021San Antonio, Texas AreaGuided a diverse team of 30 employees across four divisions of services within the organization's headquarters, emphasizing inclusivity through management practices that cater to the capabilities of each individual. • Directed new employee training for 27 managers and over 25 employees on all technical systems for the 30-location organization, continuously updating and improving system resources and training materials • Transitioned the team to a remote work environment within five days, ensuring each employee performed their duties despite any limitations presented by the new work- from-home environment • Implemented the use of collaborative tools like Microsoft Teams and conceptualizing swim lane diagrams to establish clear guidelines for individual responsibilities

City of San AntonioBranch Manager

Jan. 2018 - Sep. 2019Cody BranchResponsible for employee hiring, staff training, and team planning. • Led initiatives to improve company culture and organizational procedures, including annual organizational surveys, monthly employee social events, and enhanced public image programs • Directed large-scale organizational events for 150 – 350 guests aimed at improving employee wellness and celebrating team members accomplishments, including staff development day and holiday parties • Implemented a feedback system to encourage employees across all levels of the organization to contribute ideas for and take part in executing improvements to company-wide processes • Oversaw all employee hiring processes, including organizing interview panels, guiding applicant questions, and overseeing onboarding processes across multiple departments and locations • Trained new managers on effective hiring, interviewing, and onboarding processes and techniques • Headed team trainings for new hires as well as continuing education for groups of 20-30 employees

City of San AntonioAssistant Manager

Dec. 2015 - Jan. 2018San Antonio, TXOversaw people management across 2 locations, directing front-end processes, problem solving, and customer service. • Supervised daily operations of Las Palmas branch, overseeing facilities maintenance, customer service and problem resolution, inventory management, and special event programming • Managed a 5-person circulation team for the Schaefer branch and oversaw day to day management of technology and community engagement needs

South River Public LibraryReference and Teen Services Librarian

Jun. 2014 - Sep. 2015South River, NJResponsible for maintenance and development of young adult and youth fiction and non-fiction collections as well as collaboration with additional libraries for focused development and maintenance of the adult non-fiction collection. Primary provider of inter-library loan services.

Union Public LibraryReference Librarian

Sep. 2013 - Apr. 2014Union, NJServed on a team of reference services librarians for an active and diverse community. Additionally in charge of maintenance and development of the foreign language collection as well as new acquisitions for mathematics and technology in non-fiction.

Baker & TaylorCollection Development Librarian

Apr. 2011 - Jul. 2012Bridgewater, NJDedicated collection development specialist responsible for creation and maintenance of ongoing collections lists as well as in-depth custom projects for all types of libraries public, private, and academic. Skilled in individual customer profiling as well as customer service and support for a variety of unique needs.

Middlesex Public LibraryReference and Young Adult Librarian

Jan. 2011 - Apr. 2011Middlesex, NJProvided thirty hours of public desk service in addition to being in charge of collection development and maintenance for young adult and non-fiction materials. Responsible for all documentation and policy work as well as centralizing information digitally for the branch.

Ocean County LibraryYoung Adult Librarian/Librarian II

Jan. 2008 - Dec. 2010Barnegat, NJServed as sole provider of teen services for the Barnegat branch of the active Ocean County Library system. System wide involvement in large-scale programming, collections advisory, resource evaluation, and online reference services.

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