Samantha Gordano - Benefits Coordinator, Disability Services of the Southwest

Benefits Coordinator @Disability Services of the Southwest

Graduate Student🗿 HR🧨 ConsultingHR consultantHR Business PartnerTraining&Development SpecialistAdministrative SpecialistHR Analyst🎓 Student

I bring over 17 years of experience in various roles and industries, including library and information science, nonprofit, education, and human resources. My core competencies are remote teamwork, leadership communication, and allyship, which I use to create positive and inclusive workplace cultures. I support and empower employees and managers on all HR matters, from hiring and onboarding to benefits and compliance. I have successfully led the overhaul of the onboarding processes and procedures, the creation of document management standardization, and the management and organization of the learning management system. I also plan and execute team events and employee appreciation initiatives, as well as provide individual and classroom instruction on digital and information literacy. As a doctoral candidate in organizational leadership, I am passionate about enhancing the employee experience and fostering collaboration across teams and levels. I am always looking for new ways to improve my skills and contribute to the mission and vision of my organization.

Disability Services of the Southwest/Lifespan Home healthBenefits Coordinator

May. 2024San Antonio, Texas Metropolitan Area · On-siteAll benefits coordination for 3000+ full and part time employees across the state of Texas. Responsible for answering all general inquiries about benefits, leaves, FMLA, and any other benefits, including calls from vendors, carriers, and local, state and federal agencies. Timely process of employee benefits by verifying and entering benefits into HRIS (UKG). Completes and responds to National Medical Child Support Orders. Processes both the enrollments and terminations in the on-line benefit enrollment platform as applicable. Responsible for scheduling and distributing benefit information to all newly eligible employees. Responsible for initiating actions online in UltiPro Benefit Administration for all employees who become newly eligible for benefits in order to provide the opportunity for employee enrollment in desired insurance plan(s). Responsible for processing all COBRA benefits and investigating any COBRA related issues. Process, audit, and forward to A/P monthly carrier statements/ invoices for processing and payment in a timely and efficient manner. Assist with outgoing correspondence. Respond to and assist employees across all locations and organization levels with benefit related questions and inquiries in a courteous and prompt manner. Effectively coordinate, communicate and otherwise interact with members of HR, Finance, and IT to promote efficient and accurate management of employee benefit programs. Organize special projects which may include, but are not limited to annual health and wellness projects and events.

Feedback from Samantha’s ex-colleagues