Andrew Kaushik - Human Resources Management, Freelancing

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Work Background

Skydrops Sustainable Water TechnologiesGeneral Manager

Nov. 2023Doha, Qatar · On-site

GHM (General Hotel Management Ltd)Director of Human Resources

Apr. 2022 - Aug. 2023The Chedi Katara Hotel & Resort

Park Hyatt DohaDirector of Human Resources

Apr. 2018 - Apr. 2022Mushaireb, Doha, QatarI obtain the pre-opening licensing, ensure the completion of the required documentation, and secure the nationality approvals via job orders. I developed the annual budget according to the headcount and competitor policies to mitigate attrition. I devised and integrated departmental action plans and review their performance monthly. I oversee the obtainment of recruitment trip permits and embassy approvals. I direct annual salary increases, prepare the documentation for authorisation from the corporate office, and deliver comprehensive monthly reports to the executives. I implement extra-curricular activities to foster stronger connections among staff members and promote engagement. I deliver feedback on the environmental policies in support of the corporate social responsibility scheme. ~ I successfully onboarded 223 associates within a span of 60 days to accommodate the short notice of the hotel opening date. ~ I negotiated the terms of the employee housing facility rentals and secured a final price 27% lower than the quoted proposal. ~ I implemented Social Clubs to engage employees during their free time. ~ I coordinated Covid-19 vaccinations to be administered to all 187 employees within 62 days ~ I serve as the interim program coordinator for diversity, equity & inclusion initiatives for three separate hotels in Doha. ~ I took over Women@Hyatt, a division oriented towards female leadership development, and designed a women mentorship program dedicated towards aspiring future female leaders within the Hyatt Group.

Park Hyatt HyderabadDirector of Human Resources

May. 2011 - Apr. 2018Hyderabad Area, IndiaI devised the pre-opening departmental budget and monitored expenses. I formulated a functional business plan oriented towards staff appraisals, as well as personnel requirements. I collated a full-time equivalent report covering absence, budgeted manning status, recruitments, sick leave, training hours, and turnover. I coordinated the monthly staff welfare committee meetings to deliberate employee grievances and ensure the maintenance of a positive company culture. I conducted a benefits and entitlements survey to create a comprehensive guide of offerings. I investigated the required legal documentation for all nationalities. I managed immigration documentation, including employment visas, hotel licenses, repatriation, and work permits. I reviewed and approved staff applications for vacations, as well as ticketing. ~ I successfully recruited the leadership team in time for opening while only utilising 9% of allocated budget. ~ I implemented a ‘service coach’ initiative aiming to align associates with the hotel culture via input from appointed departmental trainers. ~ I established all HR regulatory requirements from scratch. ~ I obtained an HR audit score of 90% in 2012 and 93% in 2013. ~ I achieved overwhelmingly positive employee engagement scores (out of 5), specifically 4.25 in 2012, 4.68 in 2013, and 4.61 in 2014. ~ I secured the highest amount of training man-hours per associate within the Hyatt group in 2013, with a value of 9.5 hours. ~ I served as the feedback coach and administrator during the 360 degree reviews conducted for all departmental heads, as well as the leadership teams within the Hyatt group.

HYATT REGENCY KOLKATAPersonnel Manager

Oct. 2008 - May. 2011Kolkata Area, IndiaI maintained the induction documentation inclusive of cancellations, renewals, statutory mandates, visas, and work permits. I oversaw the maintenance of confidential employee information files. I managed all aspects related to personnel medical insurance, inclusive of issuing plans and renewing policies. I directed the execution of orientation training programs for new hires. I facilitated additional training programs to personnel members. I conducted annual employee appraisals in collaboration with the departmental heads. I performed repatriation formalities accurately and administered final payments to terminated or resigned personnel. I liaised with the accommodation supervisor to resolve staff complaints. ~ I facilitated the training of junior HR personnel on the Taleo system. ~ I served as a mediator during employee relations and welfare issues. ~ I executed the majority of key recruitments while maintaining a minimum turnover time. ~ I directed the cost-effective coordination and execution of employee celebration events. ~ I spearheaded the pre-opening kit project in partnership with colleagues from other hotel locations. ~ I was appointed as the Gallup Champion for the hotel in 2009 due to masterful management of action planning. ~ I acted as the interim training manager for a six-month period. ~ I expedited recruitment operations by continually monitoring vacancies. ~ I contributed to special projects, inclusive of the creation of manning rosters prior to the opening of hotels. ~ I offered assistance with the preparation of head documents for the HR business plan in 2010, as well as 2011.

InterContinental DohaAssistant Human Resources Manager

Jun. 2006 - Oct. 2008QatarI executed competency mapping for every available position within the organisation. I warranted the efficient utilisation of online recruitment portals by administering updates to job portals on available vacancies. I reviewed job applicants and created daily shortlist of profiles for the departments in question. I evaluated the quality of HR processes and supported improvement plans. I oversaw the entire lifecycle of onboarding process to verify their compliance with regulatory standards. I deployed quarterly and annual employee satisfaction surveys aligned with the company standards. I directed all official internal and external correspondence. ~ I formulated and implemented the first onboarding program within the group in the Middle East. ~ I established the employee welfare committee to enable the streamlined management of welfare activities. ~ I conducted training needs assessments for the housekeeping associates and developed materials to enable the improvement of their oral English skills. ~ I integrated an initiative aimed at celebrating the national holidays of 39 different regions. ~ I directed the installation of wi-fi at the personnel quarters by evaluating the cost-effectiveness of available options to enable free access to wireless Internet. ~ The holiday scheme and wi-fi installation project obtained the first two Winning Ways puzzle pieces as part of the IHG Global Jigsaw Puzzle program.

Radisson SAS Resort SharjahAssistant Human Resources Manager/Training Coordinator

May. 2005 - Jun. 2006United Arab EmiratesI established the HR and training functions prior to the opening of the hotel. I conducted a training needs analysis to identify the skills gaps among personnel. I developed comprehensive individual training plans in partnership with the leadership team and oversaw their implementation. I devised modules aimed at facilitating cross-functional training. I executed theme-training initiatives to familiarise personnel with company policy updates. I enforced continual compliance with regulatory protocols and guidelines. I developed a detailed manning guide aligned with the operational requirements. ~ I was promoted through positions of increasing scope and responsibility within 20 days, from Human Resources and Training Coordinator, to Assistant Human Resources Manager and Training Coordinator. ~ I supervised the implementation of all standard operating procedures within the HR function during the transition of the hotel from the IHG chain to the Radisson chain. ~ The HR department obtained the highest audit score in the region, with a value of 93.4%. ~ I integrated various environmentally friendly initiatives, inclusive of waste management and water saving, as part of the corporate social responsibility program. ~ The environmental schemes obtained seven awards from the Emirates Environmental Group. ~ I spearheaded the company vision program by facilitating 700 hours of basic skills training to employees within 53 days.