Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
CONTIO TechQA Specialist
Aug. 2024PolandCONTIO Tech @ Google - Digital Advertising & Content Moderation
- Policy Compliance
- User Experience (UX) & Customer Satisfaction
- Quality Assurance
- Data Analysis ✅ Analytical Thinking & Problem-Solving
✅ Attention to Detail & Accuracy
✅ Cross-Team Collaboration & Communication
✅ Continuous Improvement & Innovation
✅ Adaptability in Fast-Paced Environments
✅ Scalable Solutions & Operational Excellence
WiproIT Support Specialist
Feb. 2023PolandWipro @ CocaCola - IT Service Management (ITSM)
- Incident & Problem Management
- IT Infrastructure & Cloud Computing
- Customer-Centric IT Support
- Service Desk & Technical Support - Microsoft 365 | Active Directory | VMware ✅ Cybersecurity & Risk Management
✅ Troubleshooting & Problem-Solving
✅ Cross-Team Collaboration
✅ Continuous Improvement & Innovation ✅ Digital Transformation
✅ IT Governance & Compliance
✅ SLA Management & KPI Tracking
✅ Enterprise IT Solutions
✅ Remote Support
TELUS InternationalMETA Digital Marketing Pro Expert
Sep. 2022 - Feb. 2023Gdańsk, Pomorskie, PolandTELUS @ Facebook • Contacting META (Facebook and Instagram) clients (Agencies or Advertisers) by phone, chat and email
• Daily identifying sales opportunities and providing these businesses with the best solution for their
business goal – business and technical support of ads and campaigns
• Provide information about online advertising services in target market (Hungary)
• Prepare of online advertisement strategies based on the clients’ needs
• Assess customers’ advertising needs Facebook Ads Pro Expert - Deep knowledge and implementation of Marketing Campaigns (Brand
Awareness, Traffic, Conversion Campaigns, Dynamic Ads, Instagram Shopping, Facebook Pixel,
Facebook Catalog, Targeting, Ads Delivery and Optimization)
![Senior Account Executive [UKIE & IT]](https://d1cg29ukvkl76a.cloudfront.net/media_files/publicmedia/6f0f6c6707d7cfdc02e0b72d4b957c05037007c5a69ac19ae3a319f4c04b1969/profile_search-203390_experience_logo.jpg){kind=logo}
CognizantSenior Account Executive [UKIE & IT]
Sep. 2018 - Apr. 2019County Dublin, IrelandCognizant @ Facebook • Provide a “white glove” customer service experience for Facebook business clients • Analise and identify issue reasons reported by clients
• Transfer reported ad/campaign issues/bugs to appropriate internal team • Identify and place the clients in targeted high-level media and advertisement opportunities both on Facebook and Instagram
• Analise running ads and campaigns (delivery, metrics, etc.) and advise strategies based on identified patterns
• Develop and implement new working procedure with cross-functional teams regarding new marketing and advertising solutions (business campaigns, ads)
• Process and review accounts and ads that have been flagged/blocked
• Provide GSS to Client Support Managers and Facebook Representatives • Ensure all work is performed in accordance with SLAs and metrics (KPI, CSAT, QA) Facebook and Instagram Ads Specialist - Deep knowledge and implementation of Marketing Campaigns (Brand Awareness, Traffic, Conversion Campaigns, Dynamic Ads, Instagram Shopping, Facebook Pixel, Facebook Catalog, Targeting, Ads Delivery and Optimisation).
AccentureContent Review Analyst
Feb. 2018 - May. 2018County Dublin, IrelandAccenture @ Google / Youtube • Review of sensitive, graphic, controversial and sometimes offensive video content and comments in line with YouTube’s Community Guidelines
• Research and stay up to date on key trends and operating patterns creating a threat
• Analise, identify, prioritize, and deliver strategies to reduce potentially harmful content
• Implement strategies on the YouTube platform, working with cross-functional partners (Policy, Partner with Policy, Engineering, Vendor Operations, and Analytics)
• Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies
• Ensure all work is performed in accordance with SLAs and metrics
• Developing and translating training and educational documents
Arvato Financial SolutionsTransaction Specialist
Feb. 2017 - Feb. 2018County Dublin, Irelandarvato @ Microsoft • Validating contractual information, entering and coordinating Agreements/Orders/Letters between Microsoft and its partners through Microsoft Dynamics CRM software
• Review Agreements & Orders to ensure all legal requirements are met & documentation is complete
• Complete analysis and investigation of queries related to specific Microsoft Business Programs, Orders and Contracts. These queries are communicated via email or phone and regular updates are provided to customers on progress
• Regular updates provided to Customer on progress followed by complete resolution on any queries within the agreed service level
• Ensure defined escalation process is adhered to in order to resolve complex queries
• Keep accurate records of business activities including detailed information on Agreements/Orders exceptions and queries
JOSH Consulting and Recruitment AgencyHR Manager
Mar. 2016 - Feb. 2017County Dublin, IrelandHandling incoming and outgoing calls
Provide excellent customer and client service
Giving information, solving and forwarding inquiries of (temporary) work placement CV and reference checks
Confer with clients and customers over phone, e-mails and social media hubs
Provide necessary trainings like HACCP and Manual Handling
Avoca Ireland - Poulet Bonne FemmeGeneral Manager
Dec. 2013 - Nov. 2014Irelandcustomer service
business operations
recruit and train new emloyees
administrative tasks
Pécs TVJournalist
Jan. 2013 - Jul. 2013Pécswriting articles, making videointerviews, taking photos on events, video editing (Sony Vegas, Adobe Premier)
Pécsi Napilap (www.pecsinapilap.hu)Journalist
Feb. 2011 - Oct. 2013Pécswriting articles, making videointerviews, taking photos on events, video editing (Sony Vegas, Adobe Premier)
Bányász Kulturális Szövetség (NGO)Project Manager
Jun. 2006 - Sep. 2010Pécswriting proposals, fund-raising, event management, public education, NGO's management, directing of the community center
Intch is a Professional Networking App for the Future of WorkSee more people like Krisztian on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
748996 people
51
Head of New Business @ Paligo
20
Marketing & PR Director @ Abbey Hotel, Roscommon
32
Sponsorship and Commercial Partnerships @ Bamberg Health
187840 people
32
Sponsorship and Commercial Partnerships @ Bamberg Health
15
Director
16
High Tech Sales and Service commercial and operational leader