Hi! I’m Morten — a creative business strategist with 13+ years of leadership experience and a passion for turning ideas into scalable ventures. I’m currently building a seafood brand and have several Board member duties, while advising companies on growth and strategic positioning. Always open to connect with bold thinkers, founders, or anyone solving real problems.More...
Rebecca Ingram
Data Analyst
Verified
Skilled data analyst and technical writer with 5+ years of experience converting complex technical concepts into easy-to-understand language for non-technical stakeholders. Adept at analyzing complex datasets, dashboard creation, automating reporting processes, and collaborating with cross-functional teams. Proficient in SQL and Python, with a strong foundation in finance and data governance. Passionate about technical writing, documentation, and sharing knowledge to empower employees in non-technical roles.More...
Vik Singh
SVP Operations, Contact Centre/ Back Office@Conifer Health Solutions
Verified
I have spent the last 25 years in BPO/ offshore SSC, and have held Senior leadership roles for the past 18. I have lived and worked in the Philippines since 2008. I have led large teams for organizations such as American Express, JP Morgan Chase, Convergys (now Concentrix), Bertelsmann Group, and Tenet Health (who own Conifer).
My expertise lies in the following aspects of offshore BPO-
- Model selection- I can provide deep insights on pros and cons of going Captive, BPO, EOR, BOT etc
- Implementation- site/vendor selection, pricing, solutioning, transitioning, training etc.
- Operating Model- identification of ideal measurements/ KPIs, dashboarding/MIS, identification of leading indicators, coaching models, design of operational cadence to drive de-risked results.
- CX- I have had tremendous success in driving the customer experience, specifically NPS. I implement my personal model, which has a 100% record of driving and sustaining hockey-stick improvements.
- Transformation. I can lead your efforts around transformation- from first ensuring the basics are in place (KPIs, Dashboards, Operational cadence etc), and moving on to Process Optimization and RPA.More...
Svenja Vogt
CX Programm Manager@NA
Verified
💼CX Programm Manager with over 7 years of experience in the Tech industry.
🧘♀️Experience in building and growing my own wellness business.More...