Ronaldo Zanardo - Consultant, Innova Thinking

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Work Background

Innova ThinkingFounder

Aug. 2016São Paulo Area, BrazilI created Innova thinking to support people and companies in the transition to an economy defined by new value relationships in the consumption of products and services with more accessible technologies and the accelerated emergence of new demands from consumers. I have worked with different companies in different market segments such as banks and payment, Advertisements agencies, Startups, Education Technologies, companies and others and I do this through: Lectures, Workshops, Certifications, Innovation Programs and application of Sprints (Projects) based on the Design Thinking model, combining with other methodologies and tools such as Business Model (Canvas and Value Proposition Design), Exponential Organization, Innovation Process, Service Design, Lean Startup, Prototyping (UX and UI) and Agile Methods.

Deloitte BrasilSenior IT Consultant

Nov. 2014 - Aug. 2016São Paulo Area, BrazilI worked as an IT Consultant, supporting clients from different industry segments in the implementation of strategic management processes, IT Governance, Project Management and IT Service Management, always in accordance with good market practice. I've been working as a facilitator training in ITIL, Cobit and Design Thinking. My responsabilities is create, review and update all of materials and provide the trainning.

C&ASpecialist in IT Governance

Feb. 2012 - Nov. 2014AlphavilleI worked in the design and processes documentation releted IT Service Management, Project Management, Program Management and Portfolio Management, Systems Development Methodology, Risk Management and Audit, as well as the deployment of tools that support these processes, preparing the IT area to work align with the Business areas through standardization of documents, process management and control, working in continuous improvement based on ITIL, PMI and COBIT best practices, building the foundation for a GRC office. I trained internal IT teams and business areas in order to support the culture change and the implementation of processes and tools.

Rhino ConsultingIT Management Consultant - Senior

Oct. 2011 - Feb. 2012São Paulo Area, Brazil

PMIVolunteer

Jan. 2011 - Jan. 2011Volunteer in the team that is responsible to review Pmbok Guide version 5 for PMI (Project Management Institute).

HP Enterprise ServicesIT - Service Manager

Dec. 2010 - Sep. 2011I Worked in modeling and process improvements that support the business areas of major customers in different market segments, building on the best practices ITIL v2 & v3 integrates with management tools that support services such as Service Desk functions and processes such as Incident Management, Problem, Configuration, Change, Events, Capacity, Availability, among others, carrying out this work based on analysis and information extracted from Balance Score Card, Dashboards, audits, and working on projects following the best practices of PMI.

HP Enterprise ServicesInfrastructure Analyst

Dec. 2002 - Sep. 2011I was responsible for the project of implementation and management in the LAAM (Latin America, Africa and Middle West) region of the global capacity management process for the Intel and Unix servers and different environments and applications as database, message servers and web servers and also report the information to GM global customer. Help and Support the Project team in the implementation of new environments and applications, environment consolidation thought Patrol Perform Predict Tool, VMware and Sun Cluster. Interaction and activities with other ITIL process for instance Problem Management to help and support the responsible team to discover the root cause of the IT infrastructure Problems and also support the Incident Management team in the conclusion of the incidents.

Tecnoset – Parmalat Brasil S.ANetwork Administrator

Nov. 2000 - Nov. 2002Management of Intel/Windows 2000 Server, with 1200 users and 10 servers with the functions of domain controllers, message, servers web, servers of printing and storage of archives. Provide support for the team of field services and users and also provide manuals and procedures to them.

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