HP Enterprise ServicesIT - Service Manager
Dec. 2010 - Sep. 2011I Worked in modeling and process improvements that support the business areas of major customers in different market segments, building on the best practices ITIL v2 & v3 integrates with management tools that support services such as Service Desk functions and processes such as Incident Management, Problem, Configuration, Change, Events, Capacity, Availability, among others, carrying out this work based on analysis and information extracted from Balance Score Card, Dashboards, audits, and working on projects following the best practices of PMI.