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Work Background
YassirSenior Operations Project Manager
Apr. 2023France
YassirGrowth & strategy Manager
Nov. 2022 - Apr. 2023France
YababaExpansion manager
Feb. 2022 - Oct. 2022Ville de Paris, Île-de-France, France
Rocketoperations manager
Apr. 2021 - Jun. 2022France
UberCoordinator Operations Manager - uber eats
Jul. 2019 - Jan. 2021Supervise a sales team Conduct a business meeting Technically assist the sales team
TeleperformanceTeam Lead Manager
Jan. 2018 - Mar. 2019Lisbon, Lisbon, PortugalTrain and mentor staff to increase sales and engage with clients, including resolving conflict situations, as well as managing customer care, client relationships, and customer satisfaction. Provide basic IT support, as well as assisting in digital marketing and team management. • Successfully provide key account management and team training through motivational leadership, increasing KPIs and enhancing results. • Exceed business and customer needs through coaching and mentorship, streamlining processes, and achieving a 98% client satisfaction score.
sarl jauhariManager
Sep. 2015 - May. 2017Région de Marseille, FranceCollaborated with the accounting department, providing control of profits and cash flow. Responsible for team management duties, including schedule development and job assignment, as well as strategically allocating human resources. • Achieved team efficiency through robust leadership and management initiatives, supervising 15 people across different locations, as well as developing organisational charts and enhancing staff communication. • Developed and implemented consulting initiatives, assisting companies to enhance processes and lead managers to implement new technologies and increase performance. • Managed and maintained a productive business with an existing customer base of development prospects. • Served as an agent of company enhancement through the introduction of a continuous improvement cycles, increasing performance at the company’s central warehouse and stores.
Exclusive event L.L.CExecutive Operations Manager
Nov. 2014 - Aug. 2015DubaiResponsible for a variety of duties, including schedule coordination and equipment, in addition to identifying and analysing possible needs to optimise and increase profitability. • Introduced the company’s first CRM, training and mentoring staff and streamlining transition process, enabling an enhancement of client relationships. • Co-developed position assignment software, assisting the event management team and increasing productivity by 30%. • Coordinated staff, allocating resources, and communicating with teams to ensure all tasks were accomplished, in addition to providing security and safety training for the field team
emraud trading fzcAssistant Director Of Business Development
Feb. 2014 - Aug. 2014DubaiExcelled in market analysis and contract negotiation, determining, and providing strategic solutions to achieve business success. • Collaborated with the Director of Development by conceptualising and developing a cost-effective commercial policy for the company. • Researched, analysed, and negotiated new contracts for the company, enabling new opportunities and engaging with key partners, including a governmental contract in Africa by using digital marketing and personal networks. • Conducted market analysis initiatives, determining strategic directions, business objectives, and possible development initiatives.
emraud trading fzcCommercial Account Manager
Sep. 2012 - Feb. 2014Dubai Develop and maintain a portfolio of clients in order to actively participate in the expansion of turnover and margins of the company. Search for new customers at all times and conquer new markets while respecting policies of the company.
emraud trading fzcPublic Relations Agent
Dec. 2011 - Sep. 2012Dubaï Responsible for the administrative division, as well as informing management of new legislation and procedures, estimating cost and impacts on the company. • Created a database of critical data, increasing productivity of the PR team by 100%, in addition to introducing an efficient network, successfully enhancing team processes. • Developed a portfolio of key clients, actively participating in the expansion of turnover and margins of the company. • Improved the company’s profitability by engaging with new customers and investors, coordinating large-scale deals, and creating new markets.
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