I have a strong background in operations management, project implementation, and customer success within technology-driven environments, particularly in the B2B SaaS and service industries. Over the course of my career, I have successfully led cross-functional teams, optimized processes, and driven strategic initiatives to enhance operational efficiency and customer satisfaction.
My key achievements include:
Building and leading customer success teams from scratch, improving retention and satisfaction rates.
Managing complex operational transitions, including the implementation of Agile methodologies to enhance team performance.
Driving process improvements that resulted in increased efficiency and profitability.
Leading end-to-end implementation projects, ensuring seamless onboarding and alignment with business goals.
Collaborating with stakeholders across departments to ensure operational alignment and continuous improvement.
I am passionate about leveraging data-driven insights, technology, and collaboration to deliver scalable solutions and drive business growth.More...