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Work Background
Placer.aiDelivery Analyst
Jul. 2024• Create and deliver high-quality, customized data reports aligned with customer needs.
• Dive deep into large datasets to ensure accuracy, consistency, and meaningful insights.
• Utilize GIS systems to validate and maintain geo-data accuracy.
• Collaborate with cross-functional teams, including Product, Sales, R&D.
• Juggle multiple projects, hit deadlines, and never compromise on quality.
Alliance Virtual OfficesClient Success Specialist
Mar. 2021 - Jul. 2024Monterrey, Nuevo León, México• Analyzed customer operations to identify growth opportunities, increasing client retention by 20%.
• Cultivated robust customer relationships, boosting satisfaction scores by 15%.
• Partnered with cross-functional teams to champion customer needs, elevating service delivery quality by 10%.
• Generated innovative ideas for new features and campaigns tailored to specific customer requirements.
Tech MahindraInbound Customer Service Representative
Jul. 2020 - Mar. 2021México City• Provided expert-level support to customer service agents, achieving a 98% resolution rate for complex issues.
• Designed and implemented training programs, enhancing agent performance and customer satisfaction by 30%.
• Implemented process improvements, increasing operational efficiency by 25%.
Palladium Hotel GroupAssistant Reservations Manager
Sep. 2019 - Mar. 2020Playa del Carmen, Quintana Roo, México• Handled reservation inquiries with a 95% customer satisfaction rate.
• Maintained accurate reservation records, reducing booking errors by 20%.
• Monitored room availability and adjusted pricing strategies, increasing occupancy rates by 15%.
• Collaborated with Sales and Marketing teams to promote special packages, boosting revenue by 10%.
• Trained and supervised reservations staff, enhancing team performance and efficiency.
VDeskContent Moderator
Aug. 2018 - Mar. 2021Distrito de Pafos, Chipre• Reviewed and moderated user-generated content with 99% accuracy.
• Resolved escalated issues swiftly, reducing content-related disputes by 15%.
• Contributed to training sessions, improving team consistency and decision-making by 20%.
• Adapted moderation strategies to emerging trends, ensuring timely responses to new threats.
American ExpressJunior Credit Analyst
Jan. 2017 - Jul. 2017Distrito Federal, México• Evaluated credit applications and financial statements, improving approval accuracy by 20%.
• Ensured compliance with regulatory standards by verifying financial data.
• Identified credit risks and mitigating factors, contributing to a 10% reduction in default rates.
Allianz Worldwide Partners International Case Manager
Oct. 2015 - Nov. 2016Ciudad de México, Distrito Federal, México• Established strong relationships with international clients, enhancing customer satisfaction by 20%.
• Educated clients on insurance policy terms and benefits, improving policyholder understanding.
• Collaborated with claims adjusters and underwriters to facilitate timely claim resolutions.
• Stayed current with international insurance regulations, ensuring compliance and reducing legal risks.
UPSCsr
Jan. 2015 - Oct. 2015Ciudad de México, Distrito Federal, México- Answered inbound calls from customers seeking assistance with their orders - Responded to customer inquiries via email and phone - Processed customer orders and returns - Created reports detailing customer service activity and trends
ATELCSR
Apr. 2011 - May. 2012Toluca, México, México▪ Customer personal Attention. ▪ To keep the quality service in each call.
▪ Remote Tech Support (Telcel *264 campaing) 6 Months after I was hired I got the opportunity to be the 2nd on charge of one team of 10 people
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