Matias Nuñez

UX & Product Designer @TokApp

Founder🔥 Startup FounderData Visualization🐦 DesignPresentation DesignerStorytellingEdTechDesignFigmaAdobe IllustratorUX/UI DesignerBrand DesignerXdCommunication DesignerProduct DesignerAdobe Photoshop

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Network Power100+ people

Roles

🔥62%

Startup Founder

✔️50%

🐦37%

Design

Geos

🇦🇷25%

Argentina

🇮🇳25%

India

🇬🇧12%

United Kingdom

Work Background

TokAppUX & Product Designer

Dec. 2023Vigo, Galicia- Spearheaded a collaborative environment between cross-functional teams, fostering open communication and aligning UX strategies with business objectives. - Instituted a Lean UX and Design Thinking methodology, streamlining work processes and enhancing team productivity. - Conducted comprehensive user research, identifying key user needs, expectations, and challenges, thereby improving user experience. - Contributed to business growth by effectively aligning UX strategy with user needs, ensuring customer satisfaction and retention.

Human Experience HubHead of UX

Jan. 2023Vigo- Spearheaded a dynamic team, focusing on creating intuitive and engaging user experiences, shaping the long-term UX strategy in synergy with multiple teams. - Consistently innovated UX content strategies and designed clear training content to facilitate product interaction understanding. - Instrumental in implementing the UX strategy, resulting in more intuitive product interfaces and improved user interaction. - Successfully enhanced the user interaction with products by creating concise and comprehensive training content

CoderhouseUX/UI Profesor

Nov. 2021 - Dec. 2023Buenos AiresDevelopment of lesson plans and curriculum. Preparation and delivery of live classes. Creation of exercises and projects for students to apply theoretical knowledge to practical situations. As a result of my work, I have successfully conveyed the fundamental concepts of user experience and interface design to students in a clear and effective manner, receiving positive feedback from both students and the institution. SAT 4.9

Digital HouseIn Company UX Specialist

Nov. 2022 - May. 2023ArgentinaDesign and deliver educational content related to user experience design and ensure that it is tailored to the specific needs and objectives of the client. Work closely with the Santander Rio team to understand their business goals and challenges, as well as the needs and preferences of their target audience. Design and develop a curriculum that covers key topics such as user research, prototyping, testing, and design thinking.

HooliUX Lead

Mar. 2022 - Nov. 2022Buenos Aires- Spearheaded UX initiatives in a high-pressure startup environment, focusing on Lean UX methodologies and rapid design iterations. - Implemented a collaborative approach with the development team, ensuring seamless synergy between design and programming. - Achieved a 20% conversion rate increase by optimizing user experience for efficiency and implementing rapid design changes. - Boosted customer satisfaction by 15% and ARPU by 15% through strategic UX enhancements and faster time-to-market strategies.

Telecom ArgentinaScripting & UX Manager

Jan. 2018 - Mar. 2022Buenos AiresLed the transformation of the UX, Design & Scripting area, turning it into a benchmark for the company. Implemented an agile work methodology based on Design Thinking, improving the efficiency and quality of content and customer service tools. Directed the convergence of internal customer service tools (web and apps), achieving an increase in satisfaction, NPS, effectiveness and efficiency metrics. Successfully implemented Telecom Argentina's converged Knowledge Base, with 85% satisfaction and a positive impact on information management with partner areas. Improved user experience. Increased efficiency and productivity. Improved collaboration between teams. Optimized information management. Successfully merged internal customer service tools. Achieved a significant improvement in customer satisfaction (CSAT 90%). Redesigned the branding and corporate identity of the internal communication channel, strengthening the company's internal image. Designed and implemented an omnichannel Operations Support strategy, with increased accessibility and customer satisfaction (CSAT 90%).

Telecom Argentina Head of Communication and Scripting

May. 2015 - Jan. 2018Buenos AiresLeadership and transformation: Design and implementation of an efficient communications channel: Significant improvement in management indicators such as TMO, NPS and SAT. Generation of trust and engagement in users: Greater satisfaction and commitment to the company. Management of the Communications team: Effective management of human talent to achieve objectives. Tangible achievements: Implementation of a ticket management system: Reduction of TMO (Average Operation Time) by 20%. Creation of an internal communication campaign about the importance of NPS: Increase in NPS (Net Promoter Score) by 15%. Design and implementation of a new Knowledge Base: Improvement in customer satisfaction (SAT) by 10%. Impact on the company: Improvement of internal and external communication: Greater fluidity and transparency in information. Optimization of knowledge management: Greater efficiency in the access and use of information. Strengthening organizational culture: Greater cohesion and identification of employees with the company. Skills and competencies: Leadership: Ability to direct and motivate work teams. Effective communication: Ability to convey ideas clearly and concisely. Strategic planning: Ability to define objectives and develop plans to achieve them. Project management: Ability to plan, execute and control projects. Data analysis: Ability to interpret and use data for decision making. Creativity and innovation: Ability to generate new ideas and solutions.

Telecom ArgentinaGraphics Designer and Training analyst

Jan. 2014 - May. 2015Image and Internal Communication for the Direct Attention channel of the Commercial Management. Content Administrator Communication, training and loyalty program. Generation of material for e-learning platform and training. Dictation of face-to-face training courses. Analyst and reference designer of the Comunicarte WEB Project (knowledge base) - Communication Program for the Management of Customer Service and Sales of the Commercial Directorate. Target Public: Commercial Offices and B2B Sellers

Telecom ArgentinaTraining Analyst

Jan. 2012 - Jan. 2014Ciudad autonoma de Buenos AiresAnalyst within the Commercial Training Management in charge of the communication channel and design of training materials and contents.

Telecom Argentina Customer Service Big Accounts

Oct. 2010 - Jan. 2012Ciudad autonoma de Buenos AiresAttention to the portfolio of Large Customers (Coca Cola Argentina, government accounts, etc) caring and after-sales procedures.