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Work Background
ConstraforAccount Manager
Jun. 2024New York, New York, United States · RemoteAs a SaaS and fintech innovator purpose-built for construction, Constrafor is setting new standards of productivity and cost-efficiency for the way GCs and subcontractors manage essential back-office tasks and financial transactions. For GENERAL CONTRACTORS, Constrafor’s robust cloud platform streamlines and standardizes subcontractor procurement & administration, including contracts, COIs, invoices & payments and diversity procurement – all in one place. For SUBCONTRACTORS, the platform offers fast and cost-effective receivables financing, including an Early Pay Program (EPP) that shortens the revenue cycle, frees up cash and allows them to take on more projects. My role is servicing customers utilizing Constrafor's Early Pay Program.
Levelset, a Procore CompanyCustomer Success Manager, Mid-Market
Apr. 2022 - Jun. 2024New Orleans, Louisiana, United StatesA Customer Success Manager is a strategic and supportive partner for our customers at every stage of the buying process. They're focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals. Beyond the relationship, however, I'm also their advisor of best practices, a resource and advocate of their success, and, when necessary, a challenger to their status quo in my effort to get them to adopt a process that will help them realize their strategic goals. I moved to Customer Success because I found the most enjoyable conversations I had were the ones where we confronted a bad process, bad outcome, or difficult customer relationships issue head-on. These conversations, while often difficult, provided an opportunity to guide and support our customers to a process that will help them realize their strategic goals and maximize the use of their Levelset subscription. I like to tell people that I'm sort of like their personal trainer: they told us their goals, and I'm the guy who makes sure they come to the gym and put in the effort! I strive to be an expert, an advocate, a cheerleader and, when necessary, an irritant.
Levelset, a Procore CompanyAccount Manager
Jul. 2021 - Apr. 2022New Orleans, Louisiana, United StatesSome SaaS companies refer to this role as an "Install Base Account Executive". In this role I worked with our existing customers to grow their plans with Levelset and to help craft new plans to fit their business' growth trajectories and strategic goals. In my time in this role I netted Levelset over $100k in total new annual revenue. This was a formative time in my career, especially coming out of my former roles and industry into something new - I learned a lot, and was blessed with amazing managers, coaches, and coworkers.
Conklin Metal IndustriesSenior Inside Sales Representative / Estimator
Jan. 2021 - Jul. 2021United States
Conklin Metal IndustriesTerritory Manager
Dec. 2018 - Jan. 2021Greater New Orleans AreaConklin’s primary business is as a one stop shop for every component used in the construction and installation of a commercial HVAC Duct system. This includes the steel that, when formed, becomes the rectangular or spiral/round duct; it also includes all of the materials to connect, fasten, insulate, attenuate sound, control vibration, reinforce, direct air flow, provide access, and ultimately hang and seal. Found in 1874, Conklin originally operated as a stove, tin ware and house furnishing business in Atlanta. As Conklin's Territory Manager, it is my job be the face of the company to our customers in South Louisiana and the Mississippi Gulf Coast.
CIS, LLCEstimator
Jul. 2017 - Nov. 2018Greater New Orleans AreaAt Commercial and Industrial Sales, I worked as an estimator for air distribution devices and related HVAC accessories. CIS represents many manufacturers of HVAC equipment throughout Louisiana, Mississippi, Arkansas, and west Tennessee and distributes their products to the construction industry. While most of the company's sales are in the actual equipment of HVAC (the gear the creates or moves heat into or out of a building), the market serving the accoutrements of actually distributing air safely and efficiently through buildings is larger, and I used my expertise and experience to help better serve CIS's clientele and expand their market share.
Archcessory, Inc.Managing Shareholder, BIM Manager
Apr. 2013 - Jul. 2017New OrleansBuilding Information Modeling (BIM) is, essentially, assembling all the data of a given project into a complete three-dimensional simulation of the building itself, allowing for superior clash detection, problem resolution, and the incorporation of operations and maintenance data directly into the model. From this model, buildable, trade-specific drawings can be produced, as well.
Guise Sheet Metal CompanyProject Manager and Estimator
Aug. 2006 - Jul. 2015Westwego, LouisianaAt Guise Sheet Metal, I estimated projects and performed project management for our contractual work. I also managed fabrication and other company operations on an as-needed basis. My job was to perform whatever work was required to ensure the company ran smoothly and that our work was performed to the quality we expected of ourselves.
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