As a Customer Success Manager at Levelset, a Procore company, I leverage my CRM and MetaBase skills to provide strategic and supportive solutions for our mid-market customers. I have over one year of experience in this role, and over two years in the SaaS industry, where I transitioned from an Account Manager position.
My career journey started in the construction sector, where I worked as a tradesman, estimator, coordinator, and sales representative for more than a decade. This gave me a solid foundation of product knowledge, customer service, and project management skills, as well as a deep understanding of the challenges and opportunities in this industry. I enjoy building long-term relationships with my customers, helping them achieve their goals, and challenging them to adopt best practices that will improve their outcomes. I am passionate about learning, growing, and delivering value.More...