TBP ConsultingProject and business development manager
Oct. 2005 - Nov. 2007• Analysis, design, measurement, operation and control of operational processes with tangible results in the business.
• Contact Center design for the marketing and operation of insurance and hospital claims
• Diagnosis of current technology and use of it, enhancing investments based on the demand of the operation through control panels
• Definition and implementation of functionalities for current systems and new developments.
• KPI’s definition and implementation of management. 25% reduction in operational times for the delivery of PROCAMPO support
• Business Intelligence Implementation for decision making, achieving efficiency and opportunity to react 2 months in advance
• Coordination and definition of functional documents for the systems area, with the requirements for the evaluation, purchase and implementation of technological applications.