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Work Background
CortevaAgroSr. infoSec Project Manager
Jul. 2021Remote · Remote• Built and developed Project Plans in order to successfully deploy globally and update the Security Tools such as
CyberArk and Splunk.
• Provided support and deliver new internet circuit to improve business continuity and security.
• Plan using MS Projects, deployed and successfully migrated all end users to a new security tools in order to
improve and maintain the integrity of the company.
• Coordinated and deployed switches, firewalls, servers to a new data center in order to be consumed by the
different lines of business.
• Provided Project updates to the C-Level executives using Power BI and Power Point.
FiservSr. Global InfoSec Project Manager
Oct. 2020 - Jul. 2021Alpharetta, Georgia, United States• Built and developed Project Plans using MS Projects to successfully deploy CyberArk while working with
multiple vendors and lines of business.
• Led a team of Project Managers in Europe, Asia, and Latin America to deploy CyberArk to improve business
security and business continuity successfully.
• Developed a partnership with different vendors and departments to achieved a solid deployment to reduce
or eliminate lags during the project cycle.
• Escalated, documented, and monitored any issues and/or risks to maintain the delivery date while providing
feedback to resolve the challenges.
• Provided weekly reports and presentations to the Project Management Office using Power BI and Power
Point to update and address any risks or issues to maintain the delivery date.
• Scheduled working sessions (war rooms) to ensure completion of tasks to maintain the projects on schedule.
FleetcorSr. Global InfoSec/Infrastructure IT Project Manager
May. 2019 - Oct. 2020NorcrossFLEETCOR, INC. – Norcross, GA
• Work closely with C-level, S-VP, VP level executives and stakeholders; researched, designed and implemented
new infrastructure.
• Decomposed Projects to determine the clear path to achieve a successful implementation.
• Led and managed Tableau installation, deployment in Europe & worked closely with vendors.
• Planned weekly and bi-weekly presentations for the C-Level executives.
• Worked with AWS, ScienceLogic, Splunk, DynaTrace vendors for on-time/under budget delivery.
• Provided weekly and daily updates to clients in order to meet and exceed expectations while explaining
technical information and requirements in order to maintain deadlines.
• Crashed projects in order to maintain the deadline and delivery dates.
• Build and planned installations of multiple hardware such as Firewalls, servers, switches to different Data
Centers.
• Led each team member according to his or her individual strengths in order to achieve a great environment
while attaining and achieving a successful implementation.
Alobras CorporationPresident
Jan. 2002 - Jan. 2006· Built credible, trustworthy relationships with clients
· Developed advertising campaign and new point of sale marketing materials
· Prepared and negotiated new client contracts
· Oversaw the preparation of financial statements and periodic reports on the status of various
contracts and related matters
· Obtained Apple Certified Support Professional certification 10.5
Milner Technology ServicesIT InfoSec Project Manager
Jul. 2013 - Oct. 2018Norcross• Interviewed C-level executives and stakeholders; researched, designed, and implemented SOC 2® Report to
meet the needs of a broad range of users for information security and process integrity to process users' data
and ensure confidentiality of the information.
• Created and implemented standard operating procedures (SOPs) for Project Management and reporting
processes for delivering KPIs to the executive team.
• Provided comprehensive training to technicians, project managers, and engineers.
• Led 33 various projects with budgets up to $500K, completing 400+ client projects.
• Planned, executed, and controlled projects to deliver on time and under budget.
• Provided weekly updates to clients to meet and exceed expectations while explaining technical information
and requirements to maintain deadlines.
• Supported a successful implementation of all the internal and customer-facing projects.
• Led multi-site MPLS, VOIP, firewall, and server migration center to successful implementation.
ACCOMPLISHMENTS: - Interviewed C-level executives and other company stakeholders; researched, designed, and implemented SOC 2® Report to meet the needs of a broad range of users for information security and process integrity of the systems Milner, Inc uses to process users’ data and ensure confidentiality of the information - Created and implemented standard operating procedures (SOPs) for Project Management, as well as reporting process for delivering KPI's to the executive team - Provided propitiate training to technicians, project managers, and engineers resulting in getting new team members up to speed and ready to serve customer base - Led up to 33 projects for multi-location customers with project budgets up to $500K each, resulting in successful completion of 400+ client projects in the last 3 years
Logic SpeakIT Consultant
Oct. 2012 - Jul. 2013Alpharetta• Installed, set up, and maintained over 50 servers 2008 R2 to servers 2012 • Installed Cloud Drives, backed up, and restored lost data from Cloud Drives • Created user profile in Active Directory and setup their email address in Exchange 2010 • Improved processes by creating documentations for training purposes ACCOMPLISHMENTS: - Assisted up to 80 business entities in resolving IT-related issues and emergencies resulted in prevention of long periods of down-time and sustainability of mission-critical activities - Worked with customers during IT emergencies threatening the bottom-line caused by a down-server, resulting in resuming business-as-usual functioning and minimizing losses - Provided new customer onboarding, including software setup, email migration, data transferred, and customer training and coaching - Improved personal productivity by 50% resulting in effective service of twice as many customers within 9 months
Ricoh Americas CorporationSupervisor of Product Support
Jul. 2007 - Sep. 2012• Supervised and managed 80 employees • Developed client liaison program to increase and maintain clientele
• Improved call center responsiveness to maintain 40 second response time on daily call volume of
over 1700
• Designed an employee satisfaction program to increase employee productivity and team
commitment
• Analyzed and documented traffic flow to devise a right-time staffing solution with a minimal increase
in personnel
• Established standardized processes for development, documentation, and quality assurance
• Supported GlobalScan, Ecabinet, ScanRouter, DocumentMall, PrintDirector, and Smart Accounting
• Oversaw companywide efforts to identify and evaluate all critical systems
• Perform onsite support for domestic and international customers to ensure Ricoh, authorized
dealers, technicians, and customers are provided with the utmost service ACCOMPLISHMENTS: - Built a brand-new Spanish-speaking Customer Care Line in collaboration with the executive team of Ricoh USA to serve customers in Miami and Puerto Rico, and grew the number of inbound calls 10X within 9 months, resulting in reduction of customer cost by 20%, improved customer experience, increased customer satisfaction, and greater customer retention rate - Led a team of technicians replacing 150+ XP computers in the Support Center, which resulted in increased employee productivity, shortened customer service cycle,and enablement of one-call-resolution approach to customer care - Mentored and coached 80 members of the Support Center team on successful principles of excellent customer care invented by Dale Carnegie, resulting in overall enhancement of team’s soft skills and emotional intelligence - Obtained certification as an Apple Support Technician; developed and implemented a comprehensive curriculum teaching over 80 team members how to effectively and efficiently service Apple products, such as OS X and iOS
CompUSASupervisor
Jan. 2006 - Jan. 2007• Fulfilled a responsibility for assembling, repairing, troubleshooting and updating PCs
· Installed Home Networking (including wired and wireless installations) for customers PCs
· Provided computer-based training for Microsoft Office products to clients
· Developed and implemented reports to document system vulnerabilities and recommended
appropriate solutions to clients
PC ProfessorPC Specialist
Jan. 2006 - Jan. 2007• Specified and upgraded all computer equipment from desktop to back-end servers for customers
• Provided recommendations on appropriate computer hardware & software to meet customers' needs
• Performed troubleshooting of all computers and peripheral equipment, identifying problems and
implementing solutions
• Designed and implemented security processes and procedures
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