Rafael Pinilla - Executive Director, QATTAR SYSTEMS INTEGRATORS

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Work Background

Digicel Business PanamaSenior Presales Engineer

Sep. 2021Panamá, PanamáAs the person responsible for designing connectivity and infrastructure solutions, my main focus is to develop requirements that meet our customers’ needs. These solutions help to optimize our client's operations, which in turn, positively impacts their end-users' experience. Our portfolio includes advanced solutions such as SDWAN, as well as older technologies like MPLS. Additionally, we provide infrastructure placement in our IDC and security services that are tailored to meet the unique needs of our customers. To ensure the success of our solutions, I work closely with manufacturers and suppliers to calculate costs and present proposals. I also monitor the sales process by registering and tracking opportunities, which helps us to manage our Forecast and Pipeline on a monthly basis. Our goal is to strengthen our operations by achieving profitable margins.

Ricoh Latin America IncPreSales Engineer for Workplace Colaboration

Jul. 2017 - Sep. 2021PanamáI was responsible for pre-sales of Office Solutions business at RICOH Panama. I reported directly to RICOH Latin America. During my career, I designed and orchestrated solutions that added value to our customers. I developed projects for IT infrastructure hardware and software, some of which included hyper-convergence and virtualization, document management, process improvement, digitization, analytics, and business intelligence. I ensured the administration of projects both before and after the sale. I also managed the relationship with local and international suppliers, selecting the right partnerships to deliver the best experience and quality to our customers. I sought to guarantee the success of business plans.

TECNASAEspecialista de Microsistemas

Dec. 2013 - Jul. 2017PanamáI was the Lead of Team, and a certified engineer for corporate computing and printing at HP Inc. Handled multiple printing technologies such as Laser, Ink-jet, and Dot Matrix both for digital and paper mediums. I work together with brands develop print solutions for hardware and software technologies that run on physical and virtual servers from companies such as HP, Epson, Lexmark, and others. Additionally, I provide infrastructure support for servers, communication equipment, applications, security solutions, and email solutions. I customize production images using Symantec and Acronis, and offer support to POS hardware and software.

Telefónica PanamáDPC Operator

Nov. 2012 - Dec. 2013PanamáData center administrator responsible for managing physical and virtual infrastructure. Maintains up-to-date communication with power equipment, networking, and climate control suppliers. Provides support for server backups and billing cycles.

Componentes El Orbe, S.A.Infraestructure Support/Outsource HP

Sep. 2012 - Nov. 2012PanamáI provide technical support for computers, servers, UPS, communication equipment, applications, security solutions, and email solutions. I can also create customized images using Symantec, Windows PE, or Acronis. Additionally, I can manage servers and prepare environments under VMWare and Oracle virtualization solutions for testing on development systems. Furthermore, I am responsible for coordinating logistics solutions and projects with suppliers.

HSBCExecutive support for affiliated services

Apr. 2012 - Sep. 2012PanamáSupport for POS hardware. Validate secure communication links between customers and the bank. Educate customers on proper use of POS hardware. Manage logistics and supply delivery of POS hardware from manufacturers.

TECNASATécnico de Microsistemas

Apr. 2008 - Apr. 2012PanamáI was a certified engineer for corporate computing and printing at HP Inc. My expertise includes handling multiple printing technologies such as Laser, Ink-jet, and Dot Matrix - for both digital and paper printing. I specialize in developing print solutions for hardware and software technology under HP, Epson, Lexmark, and others running on physical and virtual servers. In addition, I provided infrastructure support for servers, communications equipment, applications, security solutions, and email solutions. I also offered customization of production images made with Symantec and Acronis, and provide support to POS hardware and software.

Click Click Store & ServicesPrinting and Support Specialist

Dec. 2006 - Mar. 2008PanamáI provided end-user support, maintained and repaired computers and printers, managed networking and CCTV surveillance systems, and oversaw print and copy centers utilizing various technologies such as Laser, Ink-Jet, and Dot Matrix. I also provided support for Peachtree Sage50 Account software.

Kyocera MitaKyocera Platform Specialist

Sep. 2006 - Dec. 2006PanamáI have experience in integrating low-copy solutions with applications from other vendors. Additionally, I have managed and developed printing technology for Kyocera Ecosys-level large-format printers and multifunction lasers. Moreover, I have developed copy and printing solutions to optimize work processes and manage documents.

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