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Work Background
General Dynamics Information TechnologyDirector
Mar. 2022 - Dec. 2023Falls Church, Virginia, United States
DeloitteSenior Manager, Cybersecurity
Dec. 2015 - Feb. 2018Rosslyn, Va
CoStar GroupProgram Manager
Jan. 2012 - Dec. 2014Washington, DC
AccenturePortfolio Lead
Aug. 2011 - Sep. 2012San Antonio, Texas AreaPortfolio lead for federal projects
AccentureSenior Manager
Aug. 2008 - Sep. 2012Specialize in ITSM processes and tool implementations and customizations.
TCD Group - Clemson UniversityProject Manager
Jan. 2007 - Dec. 2008Led the selection and implementation of a tool to integrate and automate the ITSM/ITIL processes. Numara Footprints was the tool selected after 2 months of evaluating 8 products.
TCD Group - BMWProject Manager
Jan. 2004 - Dec. 2006
Ahold Information ServicesSr Systems Integrator
Sep. 2001 - Jun. 2004Managed Peoplesoft upgrade and platform migration
Managed Data center relocation project
Developed enterprise process for Change Management
Deveoped enterprise application for Change Management and approval processes
Tek SystemsSr. IT Management Consultant
May. 1999 - Sep. 2001•Provided consulting services for over 30 Fortune 1000 companies. •Managed 9 IT improvement projects over 18 months resulting in savings of $150,000 to $1,500,000 annually per company by improving selected processes
•Implemented Remedy’s IT Service Management application projects for Mt. Sinai Medical Center, Catholic Health Systems and Spartanburg Regional Hospital
•Managed, planned and implemented 5 new large-scale support center and asset tracking systems with Web-based interfaces for end-users and technicians using Remedy product
•Performed requirements analysis and implemented a problem management solution to support over 800 nationwide locations in 2 weeks.
•Conducted training classes for over 900 end-users at a large southeastern utility provider
•Earned Remedy Approved Consultant (RAC) certification in July 2000
•Authored over 20 Statements of Work and performed role of Pre-Sales Engineer to close sales of 9 projects out of 11 opportunities
Electronic Data SystemsSite Lead - Application Support
Mar. 1998 - May. 1999•Maintained and modified interface for SAP and Remedy developing an ABAP program and Action Request escalations and filters
•Application Administrator of a global quality assurance application, handling 260,000 issues a year across 4 continents with 300+ end users •Developed test plans and test results database for development projects
•Managed global application enhancements to Complaint Management System
•Led team of 2 junior programmers in automating the billing of telephone services •I left EDS when they lost the account and wanted me to move out of state
EDSSr. Information Analyst
Jan. 1998 - Dec. 1999
United States Air ForceManager, Test and Integration at Offutt AFB, NE
Mar. 1989 - Dec. 1997
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