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Work Background
additivSupport Engineer
May. 2022Zürich, Cantonul Zürich, ElvețiaOffer technical support for the Wealth Management DFS Platform, ensuring smooth operation and resolving client queries promptly. • Utilize Jira for efficient tracking, prioritizing, and management of the tickets, ensuring all issues are addressed in a timely manner.
• Harness Microsoft SQL to troubleshoot and resolve client issues effectively, ensuring minimal disruption to operations.
• Using Web developer tools to analyze API calls.
• Provide support using Microsoft Teams, facilitating seamless communication and collaboration with clients and internal teams.
• Collaborate with the R&D department to accurately log defects and contribute to developing optimal solutions or workarounds for clients.
• Work closely with colleagues across different teams to deliver timely and effective solutions, fostering a collaborative and supportive work environment.
OracleSenior Technical Support Engineer
Sep. 2020 - May. 2022Bucharest, RomaniaDeliver comprehensive technical, functional, and business process support for
Oracle E-Business Suite Receivables through the support portal. • Utilize SQL expertise to formulate queries and implement data fixes, resolving client issues efficiently.
• Employ Web Conferencing tools to provide remote support and facilitate troubleshooting sessions.
• Ensure thorough documentation of client issues within the support portal for effective tracking and resolution.
• Create new knowledge articles and provide feedback on existing ones.
• Collaborate closely with the development team to log bugs and contribute to providing timely solutions or workarounds for clients.
• Foster strong collaboration with colleagues across teams to deliver prompt and effective solutions to client inquiries.
• Route tickets to the appropriate teams for specialized assistance or escalation as needed.
• Perform daily monitoring of key metrics to ensure the ongoing effectiveness of support operations.
Senior SoftwareTechnical Support Consultant
Mar. 2018 - Sep. 2020ConstanțaProvide technical, functional, and business process support (L1 and L2) via email
and phone for SeniorERP modules, interfaces, and related applications. • Prioritize cases and communicate updates to team members.
• Configuration of Microsoft SQL Server Management database backup jobs.
• Conduct client workflow analysis and customization.
• Document issues in the Microsoft Dynamics CRM ticketing system.
• Create custom prints and reports.
• Develop custom SQL stored procedures, and functions.
• Analyze the data queried from the database using Microsoft Excel
• Collaborate with developers to identify and resolve system anomalies and bugs.
• Work with the Sales Department to address new client needs and support upsales and cross-sales activities.
• Participate actively in team and support department meetings.
• Assist in training junior technical support consultants.
Professional AccountingAccounting Manager
Mar. 2016 - Mar. 2018Constanţa, Romania• Lead and oversee financial and accounting activities in compliance with legal provisions.
• Ensure efficient asset management according to regulations and internal policies.
• Coordinate various accounting operations and adhere to accounting principles.
• Conduct regular balance sheet closings and handle tax reporting.
• Prepare financial statements, VAT returns, and manage payroll.
• Handle HR tasks including contracts and employee registers.
• Organize annual inventory and financial controls.
• Supervise accounting procedures, reconcile accounts, and compile balance sheets.
• Provide financial analysis reports using Microsoft Office tools for presentation to the board of directors
IMMOFINANZTenant Administrator
Jan. 2015 - Mar. 2016Constanţa, RomaniaAdministration of tenant accounts in a shopping Mall.
• Register leasing contracts in ERP software.
• Invoice tenants and record daily collections.
• Track receivables and outstanding balances daily.
• Collaborate with the leasing department and Mall management for effective
collection.
• Analyze and handle letters of bank guarantee.
• Prepare documentation for bank guarantee execution.
• Generate weekly and monthly reports.
• Present and discuss reports in management meetings.
Professional AccountingAccounting Manager
Apr. 2010 - Jan. 2015Constanţa, Romania
Esox InformaticaERP Business Analyst
May. 2009 - Apr. 2010Sibiu, Romania• Studying and understanding all functionalities of the ERP software designed for the Italian market.
• Analyzing how the software needs to be modified for implementation according to Romanian Accounting Standards
• Preparing reports detailing the necessary modifications for the development team and the Board of Directors.
• Designing tables and table relationships in Microsoft SQL Server 2005 for the required database modifications.
• Collaborating with the development team on ERP forms design.
• Analyzing new functionalities that would add value to the software in the Romanian market.
• Preparing testing reports for the development team.
• Translating the ERP software into Romanian.
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