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Work Background
Director Pre-Sales
eGain CorporationDirector Pre-Sales
Feb. 2019 - Feb. 2024Newbury• Lead and manage the EMEA Pre-Sales team, ensuring high performance and effective customer engagement. • Oversee pre-sales activities for all knowledge management activities, providing tailored solutions to meet client needs. • Drive pre-sales activity for multi-channel software, enhancing product adoption and customer satisfaction. • Drive pre-sales activity for UCaaS integrated environments, enhancing product adoption and customer satisfaction. • Manage Customer Proof of Concept (POC) initiatives with the Pre-Sales team, ensuring successful delivery and client approval. • Conduct and facilitate Customer Success workshops, providing clients with comprehensive training and strategies to maximize the value and efficiency of our solutions • Review responses and respond to RFPs/RFIs, ensuring thorough and strategic proposals that align with client requirements and showcase our solutions' capabilities. • Keynote speaker and panelist at various industry events in Europe, sharing insights on pre-sales strategies, customer engagement, and solution design.
Pre-Sales Manager
eGain CorporationPre-Sales Manager
Mar. 2015 - Feb. 2019Slough, United Kingdom• Lead and manage the EMEA Pre-Sales team, ensuring high performance and effective customer engagement. • Oversee pre-sales activities for all knowledge management engagements, providing tailored solutions to meet client needs. • Drive pre-sales activity for multi-channel software, enhancing product adoption and customer satisfaction. • Manage Customer Proof of Concept (POC) initiatives with the Pre-Sales team, ensuring successful delivery and client approval. • Conduct and facilitate Customer Success workshops, providing clients with comprehensive training and strategies to maximize the value and efficiency of our solutions • Review and respond to RFPs/RFIs, ensuring thorough and strategic proposals that align with client requirements and showcase our solutions' capabilities. • Keynote speaker and panelist at various industry events in Europe, sharing insights on pre-sales strategies, customer engagement, and solution design.
Pre-Sales
eGain CommunicationsPre-Sales
Aug. 2012 - Mar. 2015• Conduct pre-sales activities for all knowledge management engagements, ensuring tailored and effective solutions. • Manage pre-sales initiatives for multi-channel software, driving product adoption and customer satisfaction. • Serve as the pre-sales technical resource, coding interfaces for demonstrations to showcase product capabilities. • Complete RFIs/RFPs, crafting strategic and comprehensive responses that highlight our solutions' strengths.
Technical Architect
Consona CorporationTechnical Architect
Aug. 2008 - Aug. 2012Selling KNOVA Knowledge Management Software
Co-Founder
MarineBreeder.orgCo-Founder
Jan. 2006 - Dec. 2008
Snr. Business Consultant
Merlin Information SystemsSnr. Business Consultant
Jun. 2003 - Jul. 2008Selling KNOVA Knowledge Management software Installing KNOVA Knolwedge Management Implementing KNOVA Knolwedge Management Training KNOVA Knowledge Management Auditing KNOVA Knowledge Management
International Director of Technology
ServiceWare Technologies UKInternational Director of Technology
Sep. 1999 - May. 2003• Overseeing the running of the International Office • Press Analyst Presentations • Managing Technical Resources • Managing Office Infrastructure • Technical Presentations to all sales levels • Partner Liaison • Marketing • Conference and Event organisation • Managing HR functions
Support Manager
Primus Knowledge SolutionsSupport Manager
Sep. 1997 - Sep. 1999• Managing Post Sales Support • Managing Office Infrastructure • Technical Customer Implementations • Effective Implementation Assessment • Delivering Customer Training • Creation of Multi-lingual demonstration platforms
Support Engineer
Scopus / SiebelSupport Engineer
Jun. 1996 - Aug. 1997• Customer / US liaison • Logging and Managing incoming customer issues • Diagnosis of faults, custom code vs. product • On-Site fault customer support • Account fire fighting
Technical Support Manager Northern Europe
Sterling SoftwareTechnical Support Manager Northern Europe
Apr. 1995 - May. 1996• Managing Post-Sales customer support • Scopus Software database management • Infrastructure Management • Customer / US Liaison and escalation • Custom development
Support Group Advisor
Ernst & YoungSupport Group Advisor
Jan. 1993 - Dec. 1995
SQL Technical Support and Training
Workgroup SystemsSQL Technical Support and Training
Jan. 1991 - Dec. 1992
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