Jamie Sopczak

Operations Management @SHHS

United StatesCustomer Success ManagerExecutive CoachCOO✨ Business OwnerProduct ConsultantFounderAdvisorCEOEngagement ManagerBusiness Development ManagerAccount Manager🧨 Consulting🗿 HR👍 Sales & BizDev💼 C-level ExecutiveBusiness Owner🔥 Startup Founder

Diplomatic and decisive operations leader with proven success in diagnosing complex issues, devising strategic action plans, and executing solutions with precision to achieve operational excellence. Experienced in elevating start-ups from the ground up as well as revitalizing existing businesses to match industry trends and surpass competitors. A known negotiator, skilled in solidifying partnerships and relations with vendors, carriers, and stakeholders to promote engagement, win-win partnerships, cost-saving initiatives, and company success. Noted for extraordinary problem identification and root cause analysis, swift to execute effective solutions and foster sustainable growth.

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United States✨ Business Owner

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Network Power<100 people

Roles

🔥100%

Startup Founder

🧑‍💼100%

C-level Executive

💰50%

Investor & VC

Geos

🇮🇪50%

Ireland

🇺🇸50%

United States

Work Background

Simon Hegele Healthcare SolutionsOperations Manager

Jun. 2023Wood Dale, Illinois, United States · HybridSupervise a multidisciplinary team, including 2 CDL drivers, 10 delivery drivers, 4 tool room personnel, 6 administrative staff, and 20 operations staff. Maintain a fleet of 50 vehicles, assign maintenance schedules, and negotiate new leases to phase out older vehicles; schedule medical equipment installers based off certifications, locations, and modalities of the system. Perform business-level analysis, draft, strategies to optimize internal controls, and conduct meetings to review budgets of $1.5M-$3M annually and P&L for individual projects. Hire, train, and equip staff with necessary skills for effective performance and share expertise with multiple departments to drive cross-functional collaboration. Key Accomplishments: ► Strengthened relationships with carriers and negotiated vendor contracts that saved 10% each month on transportation and 60% on tools contracts. ► Reclassified all roles, set new polices, and reduced staff, saving almost $125K annually. ► Found a 3rd-party site to handle all uniform costs to reduce the position in-house, saving 25% annually on the cost of printing and maintaining the uniforms. ► Cross-trained all positions and eliminated overtime, saving $157K within the first 6 months employed.

TF4UVice President Operations

Jan. 2019 - Dec. 2022United States · On-siteDirected 42 employees in daily floor operations to advance productivity, reduce costs, and increase efficiency. Synthesized production efforts, ran payroll, tracked logistics, and logged inventory management. Cultivated positive vendor relations to negotiate pricing, set up showroom displays, and scheduled installation/warehouse deliveries. Prepared and managed budgets of $750K-$1M annually and forecast operations to ensure compliance with KPIs/financial targets. Identified trends and areas of opportunity; collaborated closely with the owner to develop and implement strategic plans for the company and conducted training/development programs for staff to improve skills and knowledge. Key Accomplishments: ► Stepped in to offer business expertise for a start-up company. Scaffolded and built customer service, warranty, inventory management, installation, service, sales, and employee policies to optimize customer experiences. ► Won local awards for the best flooring store 3 years in a row. ► Amplified sales from $250K to $3M in 3 years by fostering vendor relations, conducting market analysis, expanding product offerings, and addressing diverse customer preferences and budgets. ► Positioned company growth to require a larger facility within 1 year, moving into a space 5x bigger than the existing showroom. ► Grew staff of 3 administrative specialists, 8 salesmen, 4 warehouse workers, and 25+ installers in 1.5 years.

SutherlandSenior Operations Manager

Jun. 2011 - Dec. 2018Rochester, New YorkOversaw a team of 30 team managers with 25-30 employees assigned to each for a fast-paced call center. Monitored call center KPI metrics and provided extensive coaching/mentoring to advance performance development and operational success. Identified pain points and integrated targeted strategies to increase customer satisfaction. Key Accomplishments: ► Selected to evaluate and restructure 3 different programs with Forbes 500 clients, improving customer satisfaction and resolution times within remote call centers. ► Increased retention rates for new hires by 40% after instituting higher frequencies of managerial engagement. ► Cross-trained employees in lieu of layoffs to save the company money in resources/hiring.

The Chiari Center FoundationVice President Operations

Mar. 2008 - Dec. 2010Orland Park, Illinois

State of Illinois Internal Governmental AffairsSenior Director of Operations

Oct. 2003 - Apr. 2004Chicago, Illinois

JWSpiralize, Inc.Chief Operations Officer

Aug. 1999 - Feb. 2007Orland Park, Illinois

Financial Advantage CorporationVice President Operations

Oct. 1998 - Oct. 2003Chicago, Illinois