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Work Background
8020Chief Operating Officer - Partner
Jul. 2023Victoria, British Columbia, Canada8020 is a leading Webflow Enterprise agency and no-code studio with offices in Vancouver, BC and Oklahoma City, OK. We’re part of the publicly-traded $1B+ Tiny family, along with Z1 Digital Studio, MetaLab, Creative Market, Dribbble, Aeropress, Girlboss, and more. At 8020, we help companies + creators move faster without code — designing/developing websites in Webflow for the likes of Dr. Andrew Huberman, Flywheel Digital (Omnicom), Ellen DeGeneres (Warner Bros), Pilot.com, Vanta, Sigma Computing, Q2, LivePerson, Superlist, and many more! Our mission is to support our clients with their most important milestones. Whether you’re raising your next round of funding or looking to scale quicker than your competitors in a fast-moving, highly competitive market, we’re here to meet your needs and build solutions for you that you can manage end-to-end — without having to rely on engineers or developers to make changes.
FlinksDirector of Product Operations
Jan. 2023 - Jul. 2023- Lead the prioritization system to support Flinks ability to align its Focus with its intent.
- Works across sales, product, engineering, support, and other teams focusing on solving operational challenges and executing solutions. - Develop and streamline processes and tools for the product team.
- Manage the product team and coordinate their individual efforts by fostering efficiency, effectiveness, and consistency.
- Bridge the gap between the Product team and the commercial team, collaborating with BizOps to align initiatives
- Help eliminate blockers from the team by fostering creative problem solving
FlinksBusiness Operations Manager
Jul. 2022 - Jan. 2023* Structure complex and ambiguous strategic problems
* Lead and support cross-functional projects
* Build consensus with senior leadership across the organization
* Measure the success of each project * Implements process improvement projects in collaboration with cross-functional business stakeholders
Origin OutsideVP Operations and Finance
Apr. 2020 - Jun. 2022Whistler, British Columbia, CanadaAs a VP Operations and Finance, I oversee Origin’s streamlined operations across all departments—including assessing and implementing infrastructure, capital, and systems to advance the agency’s efficiency and effectiveness, as well as proactively and purposefully evolving the operating practices that enable client satisfaction and Origin profitability. - Collaborate with departmental leaders to continuously review and prioritize existing and forecasted work, ensuring optimized utilization of full-time and contract resources.
- Mentor and oversee our Resourcing, Project Management and Finance department
- Optimize variable labor model to enable the agency to scale up and/or down
- Analysis and scenario planning to chart the future direction of Origin’s profitable operation. - Establish, monitor and manage operating budget
- Develop and adapt processes to optimize profitability, scalability, and growth.
- Creating and analyzing financial and operational dashboards providing the information our owners need to run the business.
Origin Design + Communications LtdResource Director
Apr. 2013 - Apr. 2020Whistler, BCDeveloping and adapting all of Origin's processes and methodologies to optimize profitability and growth. Oversee all project logistics from estimating and scoping through to delivery of the end product—on time, on budget, all while adhering to strict quality assurance protocols. Lead, scope, and deliver Origin’s largest destination and resort client projects
Origin Design + Communications LtdResource Manager and Senior Project Manager
Oct. 2010 - Apr. 2013Montreal, Canada AreaDelivering high quality projects (Digital, Video, print, creative, events, and more) on time and on budget.
Monitor and manage project scope, cost, schedule and quality.
Manage risks, issues and changes.
Manage diverse teams to meet project goals.
Mentor the Project management team.
Insure project profitability.
TapageProject Manager
May. 2009 - Oct. 2010Montreal, Canada AreaWorking mainly on corporate and institutional accounts, responsible for managing large campaigns for Tapage main clients.
ÜberCoordinator
Sep. 2008 - May. 2009Longueuil, QCAccount Coordination for the agency's key clients such as Walmart Pharmacy, La fédération des producteurs de pomme de terre du Québec, Distributel
Guide officiel des Théâtre d'étéProject Manager
Nov. 2007 - Aug. 2008Montreal, QC
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