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Work Background
Directions Research, Inc.Software Developer
May. 2022Cincinnati, Ohio, United States · Remote• Build and maintain ETL pipelines
• Create APIs within AWS
• Write unit and integration tests for existing and new software in pytest and ipytest
• Develop data transformation scripts for a variety of data sources (e.g., JSON, SQL, CSV)
• Participate in design and process decisions while working in a cross-functional agile team
• Collaborate with users across multiple disciplines (e.g., Data Science, Research Analyst, Sales)
Simply Southern FloristPartner
Jan. 2013 - Dec. 2017Oliver Springs, Tennessee, United States · On-site* Invoice customers and recording receipt of payments; ◦ Maintain records relevant to tax preparations;
◦ Generate administrative, personnel, and financial reports from accounting and retail databases;
◦ Manage firm’s projects (e.g. our participation in community festivals).
Charter CommunicationsTechnical Support Specialist
Jun. 2005 - Nov. 2021Louisville, Kentucky Area · On-site* Troubleshoot with subscribers who are having difficulty with digital phone and data services using network diagnostic tools. * Resolve complex data problems that involve local network issues, email issues, modem trouble and other company owned equipment and/or software configurations. * Create tools/app to assist agents in providing service to customers and increase productivity. * Assist voice customers when needed, including but not limited to educating customers on the use of their service, and calling customers to confirm issue resolution. * Assist, coach, train other support representatives on methods, procedures and products * May review tickets for potential system issues to escalate to different group as needed. May assist with error trending, analysis and feedback sessions * Work with supervisors to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures. * Provide exceptional customer service.
HomeWorx ServicesSole Proprietor
Jan. 2003 - Dec. 2013Oliver Springs, TN · On-siteHomeWorx Services of Oliver Springs provides a diverse range of personalized services including:
* German-to-English translation, * French-to-English translation, * Document conversion (Paper to digital format and cross-platform conversions), * Personal computer repair and networking,
* Event planning (including Wedding planning), and
* Personal shopping and gift sourcing. As proprietor, I was also resposible for
* Supervising daily operation of shop; * Meeting, greeting and assisting public in selecting goods or services; * Supervising staff also engaged in service to the public, selling, and assisting buyers;
* Producing a group sales program for expanded volume, providing quantity hospitality gifts for conference groups; * Supervising cashiering and receipting the sale of merchandise by cash and charge transactions and performs such duties as required; * Maintaining sales records and makes daily reports;
* Supervising and participating in the monthly inventory of merchandise and stock, extends and prices inventory for use in preparation of the monthly operating statement;
* Serving as buyer, meeting with vendors and product representatives to select marketable goods and gifts appropriate to the potential buying audience, season of the year and recognized customer demand;
* Maintaining product quality levels in conformity with the institutional image and audience served;
* Recruiting, interviewing and selecting sales personnel; * Providing an organized on-the-job staff training program; * Keeping records and making administrative and personnel reports as necessary; * Supervising and coordinates the work of assigned staff; * Planning staff work schedules according to projected business levels.
SitelTechnical Support Representative
Oct. 2001 - Dec. 2002Oak Ridge, Tennessee* Provide client support and technical issue resolution via telephone;
* Configuration of client’s equipment to connect to the Internet via modem/DSL Router;
* Configure software to connect to Internet;
* Identify and correct or advise, on operational issues in client computer systems.
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