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Work Background
SmartLynx Airlines LtdSEP Ground Instructor/ Line Trainer/Senior Cabin Crew Manager
Nov. 2023Riga, Latvia
Diamond Slot SRLInstructor Preparator Formare
Jul. 2022 - Jul. 2023Braşov, România- designing training materials; training; providing evolution feedback; - distributing and implementing customer service updates in the best possible way; -evaluation of internal knowledge and collection of results for future developments
DanAirSenior Cabin Crew Manager
Jun. 2022 - Aug. 2022Flying four types of aircraft, A320/A321/A330/Boeing 737 Max. Flying in charter system for different airlines, such as Easyjet, Condor, Norwegian, Air Malta, Novair etc. Explained the use of safety equipment and answered passengers’ questions
Leading and managing a team of 3 or 4 cabin crew Addressed passengers’ concerns about delayed and cancelled flights and solved the issue through Administered first aid to passengers experiencing medical emergencies Greeting passengers and directing them to assigned seats Maintained a friendly, positive attitude when dealing with distressed passengers
SmartLynx Airlines LtdService Instructor
Mar. 2022 - Jun. 2022
Aateq SRLMarketing Manager
Feb. 2021 - Jun. 2021developing/ implementing marketing plan;
proposing actions related to promotion and sales objectives;
developing company’s brand strategy and product portfolio;
analyzing market opportunities, developing and proposing plans to follow;
coordinating all product promotion activities (social media, promotional materials, events, strategic partnerships, etc.);
providing support to the sales team by implementing marketing and sales tools
SmartLynx Airlines LtdSenior Cabin Crew Manager/Line Trainer
Feb. 2017 - Jun. 2022Flying four types of aircraft, A320/A321/A330/Boeing 737 Max. Flying in charter system for different airlines, such as Easyjet, Condor, Norwegian, Air Malta, Novair Explained the use of safety equipment and answered passengers’ questions
Leading and managing a team of 3 or 4 cabin crew Addressed passengers’ concerns about delayed and cancelled flights and solved the issue through Administered first aid to passengers experiencing medical emergencies Greeting passengers and directing them to assigned seats Maintained a friendly, positive attitude when dealing with distressed passengers Conducting aircraft visits, Performing Line Training and Line Checks for both Cabin Crew and Senior Cabin Crew members. Mentoring and coaching trainees into improving and developing their skills, knowledge and attitude, aiming for stringent requirement services. Empowering trainees for a constantly improvement.
Centrul Educational Kiddo Kron SRLGeneral Manager
Sep. 2013 - Feb. 2017Braşov, RomâniaAdministrator, managerial, accounting and hiring skills, teaching, customer service, flexibility, events organiser, PR, HR
MSC CruisesSales Specialist
Sep. 2012 - Feb. 2013ItaliaAccounting, merchandising, sales, customer service team leader
Romeo&Oguz Com SRLGeneral Manager
Aug. 2007 - Mar. 2012Braşov, RomâniaEntrepreneur, managerial and administrative skills, Accounting, sales
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