Victoria Wu - OCM Trainer, Government

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Work Background

United States Department of DefenseOCM Trainer

Jul. 2023• Spearhead the development and delivery of highly effective training modules tailored to DoD ServiceNow users, ensuring seamless adoption of the platform. • Create and curate a suite of indispensable resources, including Job Aids, captivating Presentations, targeted Feedback Forms, and insightful Assessments, elevating the overall training experience. • Work closely with SMEs to accurately identify and address training needs, leveraging their expertise to enhance program effectiveness. • Employ Agile methodologies in the planning and development of training programs, promoting flexibility, adaptability, and rapid response to evolving needs. • Orchestrate dynamic Virtual Instructor-Led Training sessions that engaged participants and ensured effective knowledge transfer. • Demonstrate proficiency in the Microsoft Suite, including Teams, SharePoint, OneNote, PowerPoint, Word, Excel, and Microsoft Forms, streamlining communication and productivity. • Utilized Camtasia to create, edit, and publish e-Learning videos

Fairfax County Public SchoolsEnglish Teacher

Aug. 2017 - Jun. 2023Falls Church, VA• Develop lesson plans and instruction for diverse populations, incorporating technology and interactive learning strategies to enhance engagement and achievement for over 60+ learners annually. • Integrate digital solutions and technology components using various LMS and eLearning tools to provide learners with an engaging learning experience; resulting in a 70% increase in learner engagement. • Identify and close learning gaps by assessing end-to-end learner progress and making adjustments based on the data collected. • Track, monitor, and evaluate learner performance and tailor a lesson plan to individual strengths and weaknesses to improve academic performance; resulting in a 92% learner passing rate. • Analyze qualitative and quantitative learner data, and reported actionable and valuable insight to stakeholders to ensure findings helped elevate the quality of over 50+ classroom materials and meet learner achievement goals. • Train and mentor 30+ newcomers and effectively ensure their smooth transition by guiding and training them in their onboarding, curriculum development, and learner success strategy and measurement.

Loudoun County Public SchoolsEnglish Teacher

Aug. 2009 - Jun. 2017• Facilitate professional development for co-workers on the topics of Individualized Education Plans (IEPs), best practices, digital tools, adult learning theory, and Learning Management Systems (LMS). • Regularly coordinate with Subject Matter Experts (SME) to assess and update training materials, ensuring that they align with organizational goals and meet learners' needs. • Create formative and summative assessments using state standards, designated curriculum, and learner performance data to identify mastery and needs to increase learning outcomes. • Cultivate a successful environment for learners by demonstrating transparent and constructive feedback, coaching individuals toward improved performances, and facilitating and supporting learner goals. • Provide leadership in establishing new educational programs and developing an improved understanding of existing programs. • Undertake the initiation, planning, execution, monitoring, adjustment, and closure of projects, educational programs, lessons, and school-wide activities in adherence to industry best practices. • Establish clear lines of communication with over 30+ stakeholders, colleagues, and parents by maintaining regular contact, engaging in active listening, seeking and implementing feedback, and managing expectations over email, phone, and LMS.

Private companyWriter

Jun. 2009 - Jun. 2023-Technical Writing -Editing -Creative Content Writing

Polk County School BoardEnglish Teacher

Aug. 2005 - Jun. 2009Lakeland, Florida AreaFort Meade High School: 9th & 11th grade English and Journalism teacher Duties and Accomplishments: Taught English and Journalism, Yearbook sponsor, athletic coach, Polk County School Board Curriculum Map Member, Who’s Who Among America’s High School Teachers Lake Region High School: 10th, 11th, & 12th grade English teacher Duties and accomplishments: Taught English/English Language Arts, Aligned Curriculum, Literacy Leadership Team Member, Assessed student achievement levels and attendance policies, Polk County School Board Curriculum Map Member, Teacher of the Month, Who’s Who Among America’s High School Teachers

Masonic Home and School of TexasEnglish Teacher

Aug. 2002 - Jun. 2005Dallas/Fort Worth Area7th-12th grade English teacher Duties and Accomplishments: Taught 7th-12th grade English/Language Arts to a 100% at-risk student population, Superintendent’s Scholarship Selection Committee Member, Internal Development Committee Member, Mentor Teacher, Student Mentor, Teacher of the Year, Women’s Advisory Board Member, athletic coach, Grant Writer, Who’s Who Among America’s High School Teachers

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