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Work Background
ZF AftermarketLogistics operations supervisor
Apr. 2025Ostrov
XPO Logistics EuropeLogistics Team Lead
Oct. 2021 - Mar. 2025Prague Metropolitan AreaKey responsibilities: 1) Team management • Leading team activities and task definition • Mastering operational processes • Setting example in daily operations and problem resolution • Ensure proper training of new employees • Managing clear definition and monitoring of KPIs (monthly/weekly meeting follows-up) • Encouraging team co-operation mood and backup availability • Controlling short and long-term productivity evolution • Providing support to team • Resolving difficult situations • Actively co-operating with other teams/leaders and management • Optimize transport operations by consolidating the orders in compliance with the client’s constraints and rules 2) Customer focus • Providing maximum support to Customer • Communicating proactively with Customer • Ensuring customer Scope of service is provided at its best level, meeting KPI targets • Participating in the continuous improvement and ensuring • Participating in joining Operational improvement and Development activities • Ensure the right interaction between the team and the client 3) Partner management • Leading partner (Carriers, agents, etc) activities in line with defined KPIs • Monitoring the right process application by the partners • Providing performance feedback, resolving problematic situations and driving Corrective action plans • Ensuring good communication and interactivity between partners and team 4) Participating in business target achievements • Being a source of proposals regarding productivity (internal organization, transport plan, etc..) • Being a source of proposals regarding the IT tool improvement and development
XPO Logistics Europekey planner
Dec. 2019 - Sep. 2021Prague, The Capital, Czech RepublicDaily responsibilities: * Organization of truck transport for our client * Monitoring and tracking the shipments and keeping clients informed about their status * Coordination of deliveries according to the client's needs * Pro-active communication with the client and the carriers via email/phone * Negotiate the best solution with the carriers for specific requests * Solving problems related to the shipments, identifying the root cause and the corrective action plan * Ensuring the smooth running of the customer and carrier invoicing (supporting Admin team) * Actively looking for costs optimization and added value opportunities when possible * Tracking and resolving freight claims * Ensuring and improving the quality of all services and processes * Regular updating all data to the internal system * Participate to regular calls with carriers to ensure the KPIs are kept at the required level
BlueLink International CZCRM advisor
Mar. 2019 - Nov. 2019Prague, The Capital, Czech Republicfreight customer relation b2b
GMS Trading & Development Ltdcustomer service manager
Jul. 2016 - Dec. 2019GMS Trading & Development Ltd Jul 2016 – Dec 2019 (3 yrs 6 mos) Sourcing import-export Customer service relation Independent sales management Implementation of logistic chain for door-to-door delivery.sourcing partners and contract handling customs documents Monitoring KPI's and following order resolution Monitoring supplier compliance with production deadline ensuring respect of delivery date required by the customer Quality review and monitoring to ensure goods conformity with EU norms and customer requirements
armée de l'airtechnicien communication navigation surveillance
Dec. 2007 - Dec. 2015travail consistant à maintenir les systémes de détection et de controle des aéronef opérationnel en état de marche et si besoin les dépanner connaiscance en éléctronique et mécanique requise
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