Allarmi Segurança e MonitoramentoEngineering Manager
Jul. 2017 - Feb. 2022São Paulo, São PauloROLES AND RESPONSIBILITIES
- Responsible for the Engineering and Operations department, including the Special Projects division and the 24-hour Monitoring Center
- Application engineering; design and implementation of security systems - CCTV, access control, intrusion detection, burglar alarms, fog machines
- Technical assistance, after-sales and services
- Implementation and maintenance of security systems
- Management of contracts and projects for clients such as Unilever, Itaú, Bradesco, Mercantil, Western Union, Raia Drogasil, Drogaria São Paulo, Porto Seguro, Uber, DPaschoal, Booking.com, Red Bull, Grupo Boticário, among others ACHIEVEMENTS
- Development of the Special Projects area, allowing the company to attack the market for industrial and corporate security installations, attracting clients such as Unilever, Red Bull, Booking.com, Uber, Dormer Pramet, Hospital Edmundo Vasconcelos, among others
- Improvement of the application engineering and pre-sales area, renewing and seeking certifications with the main system manufacturers in the market
- Development of a national technical assistance team – expansion of the existing team allowing the Operations area to reach SLA levels above 90% in maintenance calls
- Restructuring of the Monitoring area, developing new leaderships and improving the level of attendance to occurrences, overcoming the contractual demands of clients such as Grupo Boticário, Drogaria São Paulo and Lojas Marisa