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Network Power<100 people
Roles
💸62%
Marketing
37%
Business Owner
👍37%
Sales & BizDev
Geos
🇺🇸50%
United States
🇨🇴12%
Colombia
🇮🇹12%
Italy
Work Background
Director of Information Technology & Business Strategy
Poetix UniversityDirector of Information Technology & Business Strategy
Jan. 2021Remote• Designed Development of growth strategy to support new market opportunities in mobility presentations, collaboration, and unified communications. • Collaborted with key stakeholders and channel partners in support of strategic, sustainable, and scalable solutions. • Developed and managed work breakdown structure (WBS) of information technology projects • Staying abreast to new technology trends and strategies to maximize automation and outreach for products and services • Developed and updated project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing • Developed implementation plans that include analyses such as cost-benefit or return on investment (ROI) • Achieved by managing project execution to ensure adherence to budget, schedule, and scope • While directing/ coordinating activities of project personnel and developing/managing the annual budgets for information technology projects • Prepared project status reports by collecting, analyzing, and summarizing information and trends • Establish and execute a project communication plan • Identified need for initial or supplemental project resources • Monitor or track project milestones and deliverables • Submitting project deliverables, ensuring adherence to quality standards
CEO-Founder
Yu Mochi Enterprises (Digital Marketing & Printing/ Publication Agency)CEO-Founder
Jun. 2012Hybrid
Server
DGS DelicatessenServer
May. 2015 - Dec. 2015
Manager, Technical Process Manager-TD & Supply Chain Solutions (Transformation Delivery)
Capital OneManager, Technical Process Manager-TD & Supply Chain Solutions (Transformation Delivery)
Jun. 2022Virginia, United States• Designing a new data & communications ecosystem that implements governance & Monitoring. • Consulting with multiple lines of business & suppliers to standardize and modernize their products while creating minimum 10% increase in quotas, efficiency, & deliverables quarterly. • Reinforcing controls frameworks for supplier delivery & data to prevent multi-million dollar risk events and gaps for audit readiness. • Designed career and development pathways for departments, teams, & direct reports- resulting in increased collaboration, efficiency, synergy, and stronger reinvestment of FTEs. • Implemented management and communication practices to promote talent acquisition and team synergy. • Reinforced Development of growth strategy to support new market opportunities in mobility presentations, collaboration, and unified communications. • Collaborated with key stakeholders and channel partners in support of strategic, sustainable, and scalable solutions. • Negotiated contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies. • Identified opportunities and implemented changes to improve manufacturing processes and products and to reduce costs, using knowledge of fabrication processes, tooling and production equipment, assembly methods, quality control standards and product design, materials and parts. • Determined root causes of failures and recommended changes in designs, tolerances and processing methods, using statistical procedures. • Applied continuous improvement methods such as lean manufacturing to enhance manufacturing quality, reliability, or cost-effectiveness. • Supervised technicians, technologists, analysts, administrative staff, and other engineers.
Author
Scribe MagazineAuthor
Jun. 2019
Author
Scribe MagazineAuthor
Jun. 2019
Editor In Chief
Scribe MagazineEditor In Chief
Apr. 2012
CEO
Rashid WhiteCEO
Jul. 2012U.S. · Remote
Sr. IT Knowledge Management & Delivery Program Manager
Fannie MaeSr. IT Knowledge Management & Delivery Program Manager
Oct. 2021 - Oct. 2022McLean, Virginia, United States• Cooperated in team relationships fostering, enthusiasm and maintaining mutual trust. • Maintained high level of product knowledge for providing solutions and answering inquiries. • Reviewed strategies and tracked progress, increasing profitability and reach. • Planned, prioritized and managed time, increasing productivity and efficiency. • Participated in business development by assisting with creation of customer service and sales strategies. • Developed training modules and documentation to train staff. • Addressed and resolved client or customer inquiries to foster superior standards of service.
Regional Product Engineer (Partner Success)
LiongardRegional Product Engineer (Partner Success)
Nov. 2020 - Jun. 2022• Oversaw the Eastern Canada regions and Mid-Atlantic regions while advocating on behalf of clients in internal leadership meetings and webinars with product managers, developers, and other stakeholders. • Collaborated with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support. Recommending improved materials or machinery to customers, documenting how such changes will lower costs or increase production. • Developed, presented, and responded to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions. Which included the selling of products requiring extensive technical expertise and support for installation and use, such as material handling equipment, numerical-control machinery, and computer systems. • Provided technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment while diagnosing problems with installed applications of our product across client’s Full Stack. • Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing. • Identified, reviewed, planned, modified project scopes and needs to meet client needs for companies desired retention/ usage metrics goals to further analyze support case trends and escalated them to the team for buy-in resulting in Customer satisfaction goals being met and maintained at a 98% satisfaction rate all 2021. • Facilitated the pre-sale and post-sale customer engagement/ onboarding process to ensure their stacks were integrated into the platform • Trained new hires, peers, and customers with understanding our platform so they become Liongard Certified. Was able to contribute to company’s increase to 56% of customer base becoming Liongard certified (was 18% when I first joined).
IT Site Surveyor & Server Installation Technician
HPIT Site Surveyor & Server Installation Technician
Oct. 2020 - Dec. 2020
Product Advisor Trainer /Associate Program Manager
MicrosoftProduct Advisor Trainer /Associate Program Manager
Aug. 2018 - Oct. 2020• One of the lead contributors to the 2019-2020 push for Teams certifications and educations across the DC Metropolitan Area. • Identified need for initial or supplemental project resources. Reviewed, and selected staff to execute project needs and monitored or track project milestones and deliverables. • Implemented and executed project deliverables ensuring adherence to quality standards. prepared project status reports by collecting, analyzing, and summarizing information and trends. • Formulated client business plans, purchasing, branding, remodeling, and marketing, which increased monthly sales from $8,000 to $25,000 in 10 months • Maintained an average of $107,000 of monthly revenue while hosting local workshops for business success, IT classes, Design Workshops, and Coding workshops with the local community at the Tysons Corner Microsoft Store location. • Onboarded an average of 16 new clients per quarter in 2018 and developed onboarding materials and oversee training of 6 new employees each year which increased revenue by an average of 9% annually through an optimized investment strategy. • Handled up to 18 projects at once, while maintaining a 99.5% satisfaction rate among my clients. • Troubleshot directly with any devices, phones, and applications that come into the retail work environment
Social Action Chairman
Phi Beta Sigma Fraternity, Inc.Social Action Chairman
Apr. 2015 - Oct. 2020Rho Tau Chapter, George Mason University
Associate Technical Manager
TekDashAssociate Technical Manager
Jun. 2016 - Oct. 2020• Evaluated risks related to requirements implementation, testing processes, project communications, and training saving the company on average $5,000+ • Translated stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams • Analyzed all network issues, industry trends, and monitored all tasks/escalated issues by providing effective resolutions for all IT issues coordinated with partners and vendors to resolve all network issues effectively. • Designed technical manuals and presentations for advertisement and prepared effective/comprehensive training plans for all IT procedures and provide required user support, backup coverage, and preventative solutions. • Consulted with users, management, vendors, and technicians to assess computing needs and system requirements. Also met with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
IT Support Specialist/ Business Analyst
Ricoh Business SolutionsIT Support Specialist/ Business Analyst
Aug. 2018 - Aug. 2019• Diagnosed, troubleshot, and resolved hardware, software, or other network and system problems that sometimes included replacing defective components when necessary, outside of performing data backups and disaster recovery operations. • Configure, monitor, and maintain email applications or virus protection software while also monitoring network performance to determine whether adjustments need to be made/ where changes will need to be made in the future. • Operated master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. • Researched new technologies by attending seminars, reading trade articles, or taking classes, and implemented or recommended the implementation of new technologies. • Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system. • Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes resulting in 50% increase to efficiency and a 25% reduction to budgeting costs. • Trained new hires in groups of 4 that onboarding to our Tier 1 technician teams.
Technical Support Specialist
Ricoh Business SolutionsTechnical Support Specialist
Jan. 2018 - Jan. 2019 Managed Windows web hosting servers to maintain 98-100% availability for over 100,000 customers • • Oversaw the daily performance of computer systems and answered user inquiries regarding computer software or hardware operation to resolve problems that occurred within the MSP environment. • Entered commands and observed system functioning to verify correct operations, detect errors, and installed/performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. • Developed training materials and procedures used to train users in the proper use of hardware or software while going back to maintain up to date documentation of the technical writing/databases/kb articles. • Conferred with staff, users, and management to establish requirements for new systems or modifications that maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Security Specialist
Allied UniversalSecurity Specialist
Aug. 2018 - Jan. 2019
Mobile Expert Technician
T-MobileMobile Expert Technician
Aug. 2017 - Aug. 2018 Troubleshoot software problems and glitches on computers, tablets, and handheld devices.  Provided expert knowledge, as well as, customer service to build solutions to customer’s accounts and lifestyles  Responsible for pushing sales and building full solutions for the customer experience.  Learning the product and knowing what to recommend. · Provided expert knowledge, as well as, customer service to build solutions to customer’s accounts and lifestyles ·Solved tech related issues with customer devices ·Pushed sales and built full solutions for the customer experience ·Assisted in balancing/auditing tills, and inventory checks  Troubleshoot software problems and glitches on computers, tablets, and handheld devices.  Provided expert knowledge, as well as, customer service to build solutions to customer’s accounts and lifestyles  Solved tech related issues with customer devices  Pushed sales and built full solutions for the customer experience  Assisted in balancing/auditing tills, and inventory checks  Responsible for pushing sales and building full solutions for the customer  experience.  Learning the product and knowing what to recommend.  Coaching peers that were underperforming so that the store and departments reach quotas and bonuses.
Assistant Marketing Director/ Jr. Project Manager
George Mason UniversityAssistant Marketing Director/ Jr. Project Manager
Oct. 2015 - May. 2018• Led a team of 2 technical staff, 3 web designers, 4 journalists, 3 photographers, 2 videographers, and a technical support specialist • • Identified, developed, and evaluated marketing strategies based on knowledge of establishment objectives, market characteristics, and cost and markup factors to assess financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections. • Assisted clients with business plan, purchase, branding, advertising, remodeling, and marketing, increasing monthly sales from $8,000 to $25,000 in ten months • Increased followers on social media by 150% on average, resulting in $45,000 in increased sales via the Internet through a significant increase in brand awareness • Launched five new publications alongside local organizations whose profitability increased between 10-20% annually • Initiated the biweekly Healthy Digest Forum to influence followers to try different products that improve health, document their progress, and share with the university community
Head Resident Advisor
George Mason UniversityHead Resident Advisor
Apr. 2015 - May. 2018• Planned, developed, initiated, and deployed coordinated education programs for residents, while staying on target to reach monthly quotas while not exceeding monthly budget. • Administrated, coordinated, or recommended disciplinary and corrective actions. • Confer with medical personnel to better understand the backgrounds and needs of individual residents. • Determined facility needs for maintenance and programming by supervising, training, and evaluating residency hall staff, including resident assistants, participants in work-study programs, and other student workers. • Direct and participate in on- and off-campus recreational activities for residents of institutions, boarding schools, fraternities or sororities, children's homes, or similar establishments.
Senior Print Production Manager
UPSSenior Print Production Manager
Jul. 2017 - Sep. 2017Burke, VirginiaFacilitates day to operations, sales, and shipping of the store. Organizes all Design requests for personal and all types of business and help create by graphically designing products/ prints.
Home Theater Manager
Best BuyHome Theater Manager
Jul. 2016 - Jul. 2017 Troubleshoot software problems and glitches on computers, tablets, and handheld devices.  Provided expert knowledge, as well as, customer service to build solutions to customer’s accounts and lifestyles  Solved tech related issues with customer devices  Pushed sales and built full solutions for the customer experience  Assisted in balancing/auditing tills, and inventory checks  Responsible for pushing sales and building full solutions for the customer  experience.  Learning the product and knowing what to recommend.  Coaching peers that were underperforming so that the store and departments reach quotas and bonuses.
Field Marketer Lead
Thompson Creek Window CompanyField Marketer Lead
Jan. 2014 - Jul. 2015

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