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Work Background
Tickets.comSenior Application Systems Analyst
Apr. 2010 - May. 2013Remote - Albuquerque, NMResponsibilities:
• Provide high-level technical problem solving for application systems within an oracle/Linux bases computerized ticketing environment
• Play a key role in the implementation, support and growth of proprietary software products and reporting tools and functionality
• Use SQL, Excel and Access to reconcile client report discrepancies and data concerns, validate data and write ad-hoc reports per client specifications
• Translate user needs into report and application functionality
• Establish, modify and implement reporting solutions and business process improvements
• User acceptance and quality assurance testing and debugging of new reports and application features, application upgrades and new client conversions/implementations
• Write technical documentation in SharePoint Wiki and Microsoft Word formats for company standards and technical processes
• Work with project management groups to meet the all application needs of newly converted clients
Tickets.comReport Developer/Tier 3 Technical Support Specialist
Aug. 2001 - May. 2009Remote - Albuquerque, NM and Sacramento, CAReport Development Responsibilities:
- Develop and debug complex reports with sub-reports, graphics and charts used for accounting, marketing, invoicing and customer relations management using Crystal Reports - Debug Oracle SQL queries and stored procedures
- Use MySQL, Oracle SQL, Business Objects Universe to gather data required for reporting, data analysis and resolution of report discrepancies
- Author reports used for financial reconciliation, inventory management and invoicing
- Conducted business and technical requirements gathering for new reporting solutions
- Create quality assurance checklist and manage and conduct testing and validation of reports Technical Support Responsibilities:
- Provide high-level technical problem solving for application systems within computerized ticketing environment
- Use MySQL, Oracle SQL, Business Objects Universe, Perl and shell scripting to query data for resolving data discrepancies and repairing data corruption
- Perform and train new department hires on command-line Unix/Linux maintenance such as adding/deleting/updating users and permissions, creating basic shell scripts and managing data and files on multiple datasets across servers
- Create documentation of and train members of finance, marketing and technical support departments on Perl and Shell script usage and basic Unix/Linux commands and functionality
- Debug and modify Perl, shell and MySQL scripts
- MySQL database administration tasks including database set up/customization for new clients including user and permission configuration, data grouping and cross-referencing tables and codes, data protection measures between clients in shared dataset.
- Additional database administration task such as table creation and updates, repairing/reloading/rebuilding corrupted tables, writing utility scripts for data clean-up and verification, automation and error-logging of nightly data replication
Tickets.comClient Service Representative
Jul. 1998 - Aug. 2001Sacramento, CAResponsibilities:
• Worked directly with clients, including promoters, venues, arts and sports organizations to fulfill their computerized ticketing needs.
• Create Ad-hoc reports and gathering data from a Sybase relational database using SQL
• Create and maintain client events and season subscriptions
• Provide box office support for events and on-sales (cash handing and customer service)
• Trained clients on computerized ticketing software
• Created technical documentation for setup, training and utilization of the ticketing software
• Project management of new client integration
Blame It On Rebekkah DesignsOwner/Graphic Desiger
Jul. 1997Albuquerque, New MexicoI launched my own full time design business, Blame it on Rebekkah Designs, in summer of 2014. Prior to breaking out on my own, I did graphic design work both as a freelancer and as part of my earlier career positions since 1997, when I worked as a publicist for a small concert venue in San Diego, CA. I have a passion for designing beautiful marketing pieces, created to get results for your business. In addition to standard business needs like websites, digital assets, documents and logos, I specialize in typography and layout of books, magazines, and other long-format documents. My prior experience in IT coupled with my drive to master new techniques and technology, has made me very well versed in a variety of design and editing tools and styles. I am a veteran of the telecommuting workforce for over 10 years, a driven and reliable graphic design professional, with a wide variety of satisfied and returning clients. I am available for freelance, contract and part time work! Some of my former and current clients include: Sagecore Technologies – Website Design/Data Solutions (Albuquerque, NM), Accelerate Learning/STEM-Scopedia - Educational Materials (Houston, TX), Goddess Ink Publishing - Books and Tours (Albuquerque, NM), SPCA of Anne Arundel County (Annapolis, MD), Rocket Science Productions - Multimedia (Fairfax, VA), and Read of Green Books - Publisher (Albuquerque, NM) Please see my full portfolio: www.blameitonrebekkah.com Book/Magazine Layout ~ Cover Design ~ WordPress Website Design ~Brochures ~ Flyers ~ Business cards ~ Posters ~ Reports ~ Presentations ~ Newsletters ~ Web Assets
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